Jaime Green
Cullompton,Devon
Summary
Passionate and dynamic Senior Associate Client Executive, well-versed in strong communication, time management and organisational skills. Always looking for solutions and adept in handling complex and complaint situations. Highly motivated to exceed revenue targets and maintain high level retention. Personable and reliable offering years of experience to enhance team relationships, goals and high level customer service. Exceptional at managing multiple priorities with a positive attitude and always willing to take on greater responsibilities and training to help in team success.
Overview
25
25
years of professional experience
Work History
Senior Associate Client Executive
Thomson Reuters Digita
Exmouth , Devon
05.2012 - Current
- Manage over 800 existing customer accounts from sole practitioners to Key Accounts building report, trust and secure relationships.
- Manage customer renewals, processes and bespoke agreements/contracts
- Expert in internal systems, creating and processing orders, invoicing and material content
- Highly motivated to achieve excellent Retention rates and customer feedback
- Driven and focused to exceed upsell revenue targets with customer and business interests the priority
- Exceptional communication both on the phone and email to ensure the very best customer service and satisfaction
- Highly competent in challenging situations and customer complaints, which are dealt with ease and professionalism resulting in favourable outcomes
- Critical thinking to evaluate problems, offer solutions and select best decisions.
- Support all internal teams and departments by demonstrating respect, willingness to help and expertise.
- Assist in customer billing errors, researching issues in the system and working to resolve problems and inconsistencies
- Excellent time management, productivity, accuracy and efficiency in all aspects of the role.
- Work alongside multiple Sales Executives concurrently whilst considering different abilities, work styles and targets/goals/priorities
- Mentored and trained several new employees receiving excellent feedback also creating training documents, guidelines and presentations
- Continue to attend regular training to maintain up to date knowledge of available products and solutions for enhanced customer satisfaction
Customer service representative
EDF Energy
08.2011 - 05.2012
- Processed payments with meticulous accuracy and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Employed active listening and shared informational brochures and details about products and services to help guide customers
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Operated switchboard systems successfully to manage high call volumes.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Recorded and processed customer data accurately.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Reduced customer wait times by adhering to call target timeframes.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Crew Member/ Team Lead
MacDonalds
08.2009 - 07.2011
- Team Lead in overnight setting in 24 hour restaurant
- Supported store goals by maximising sales opportunities and providing great quality service.
- Worked fast and accurately to meet customer needs and service goals.
- Took orders at counter clear communication and professionalism.
- Prepared sandwiches and salads to recipe guidelines.
- Handled customer complaints using quick decision-making to resolve issues.
- Trained in food safety and hygiene practices.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Operated cash register to take payments and process orders.
- Acted as team player by helping colleagues finish their tasks.
Kitchen and bathroom showroom assistant
RGB Building Merchants
02.2008 - 07.2009
- Built rapport with new and existing customers visiting the showroom
- Designed bathrooms and kitchens using CAD and advising on appliances,
- Worked within customers budget and requirements
- Identified discrepancies in stocks through regular inventory management.
- Managed customer expectations for minimum wait times and high satisfaction in kitchen/bathroom orders
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Carried out active selling from initial customer greeting.
- Prepared invoices for customers with large orders or special sales types.
Bar Tender/Waitress
Waterloo Cross (Marston Brewery)
01.2006 - 02.2008
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Supported serving staff with fast, accurate beverage preparation.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Input orders into register, calculated bills and collected payments.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Paralegal
Stones Solicitors LLP
02.2002 - 11.2004
- Paralegal and Legal Secretary to Solicitors and Legal Executives in fast paced Conveyancing Department
- Reviewed legal documents for accuracy and compliance.
- Billed clients and processed payments to maintain balanced accounts.
- Drew up and filed legal contracts ahead of casework commencement.
- Managed client files with highest levels of confidentiality and discretion.
- Liaised with external agencies, banks and building societies to ensure exchanges and completions took place on time
- Reviewed legal documentation and flagged errors for correction.
- Organised files and documentation, managed internal systems and completed dictated work fast and accurately.
- Communicated pertinent information to clients via phone, email and mail.
- Built positive client relationships to increase satisfaction and retention.
Paralegal/ Deputy Team Leader
Ashfords Solictors
01.1999 - 01.2002
- Started as office junior, swiftly moving to post completion deputy team leader and qualified as conveyancing paralegal
- Assisted with opening, progression and closure of residential conveyancing files..
- Researched matters of law relevant to transactions, keeping up-to-date with law changes.
- Gathered property information by liaising with estate agents, solicitors and local authorities.
- Distributed client bills and sought prompt payment.
- Handled caseload of residential conveyancing work under direction of experienced solicitors.
- Managed tight deadlines while maintaining compliance with all relevant regulations.
- Provided administrative support to other property lawyers to increase department efficiency.
- Delivered excellent service to clients and agents, keeping informed at every stage of case.
- Led communications between clients and mortgage lenders to progress property purchases.
- Maintained relationships with current customers and estate agents to encourage new revenue opportunities.
- Managed high volume client caseloads through planning and organisation.
- Trained, co- managed and supported a team of 6 for post completion work in an fast expanding remortgage department
Education
Higher National Diploma (Equivalent to 3 Alevels) - Access to Higher Education
Petroc Tiverton
Tiverton, DevonVocational Legal Studies Level 3 (Paralegal) - Law
Ilex (now CILEX)
BedfordGCSEs - Secondary Education
Cullompton Community College
Cullompton, DevonTouch Typing - Computer Skills
Exeter College
ExeterSkills
- Personable and approachable
- Excellent communication and negotiation
- Pride in team relationships, leadership and moral
- Accurate, Efficient, and solution driven
- Competent in IT applications, internal systems and touch typing
- Superior level of time management and organisation
- Excellent written and verbal skills
- Growth mindset, adaptable and agile mentality
Timeline
Senior Associate Client Executive
Thomson Reuters Digita
05.2012 - Current
Customer service representative
EDF Energy
08.2011 - 05.2012
Crew Member/ Team Lead
MacDonalds
08.2009 - 07.2011
Kitchen and bathroom showroom assistant
RGB Building Merchants
02.2008 - 07.2009
Bar Tender/Waitress
Waterloo Cross (Marston Brewery)
01.2006 - 02.2008
Paralegal
Stones Solicitors LLP
02.2002 - 11.2004
Paralegal/ Deputy Team Leader
Ashfords Solictors
01.1999 - 01.2002
Higher National Diploma (Equivalent to 3 Alevels) - Access to Higher Education
Petroc Tiverton
Vocational Legal Studies Level 3 (Paralegal) - Law
Ilex (now CILEX)
GCSEs - Secondary Education
Cullompton Community College
Touch Typing - Computer Skills
Exeter College
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