Jaidon Jassal
Birmingham,West Midlands
Summary
Motivated and reliable professional with experience in customer service, hospitality, and event catering through roles with HM Revenue and Customs, McDonald's, and Tata Consultancy Services. Skilled in delivering high-quality customer support, working effectively in fast-paced environments, and collaborating with diverse teams to meet service targets. Experienced in handling customer enquiries, maintaining high service standards, and adapting quickly to different work settings while remaining professional and detail-focused.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
HMRC Customer service advisor
HMRC
Work from home
2024.06 - 2026.03
- Provided professional front-line support to taxpayers, resolving a wide range of enquiries related to Self Assessment tax returns via phone, email, and written correspondence.
- Guided customers through HMRC processes, digital services, and compliance requirements while ensuring accurate information and adherence to confidentiality and data protection policies.
- Handled complex and sensitive cases with empathy and attention to detail, balancing customer needs with regulatory obligations.
- Demonstrated strong knowledge of tax legislation, deadlines, and procedures to help customers avoid penalties and maintain compliance.
- Worked collaboratively within a fast-paced contact centre, meeting performance targets for call handling, accuracy, and customer satisfaction.
- Logged case details and outcomes using internal systems to maintain up-to-date and auditable records.
Agency worker
TCS
Brimingham, West Midlands
2024.09 - 2026.01
- Provided catering support at large-scale events and venues, including service at Cheltenham Racecourse.
- Assisted with food preparation, serving food and beverages, and ensuring high standards of presentation.
- Delivered efficient and professional customer service in busy event environments.
- Set up and cleared catering areas, including tables, service stations, and hospitality suites.
- Maintained cleanliness and followed food hygiene and health & safety procedures.
- Worked flexibly across different teams and assignments, adapting quickly to new venues and service requirements.
McDonald's Crew Member
McDonald's
Birmingham, West Midlands
2021.08 - 2024.05
- Delivered friendly and efficient customer service in a fast-paced restaurant environment.
- Took customer orders, processed payments using POS systems, and handled cash accurately.
- Prepared food and beverages according to company quality and food safety standards.
- Assembled and checked orders to ensure accuracy and timely service.
- Maintained cleanliness of kitchen, dining, and service areas in line with hygiene regulations.
- Worked collaboratively with team members to manage busy periods and meet service targets.
- Resolved basic customer enquiries and complaints in a professional manner.
- Followed health, safety, and food hygiene procedures at all times.
Education
Bachelor of Science - Accounting and Finance
Birmimgham City University
Birmingham 2023.09 - 2026.05
Skills
- Communication
- Teamwork and collaboration
- Time management
- Organisation
- Problem-solving
- Attention to detail
- Adaptability
- Reliability
- Work ethic
- Ability to work under pressure
Timeline
Agency worker
TCS
2024.09 - 2026.01
HMRC Customer service advisor
HMRC
2024.06 - 2026.03
Bachelor of Science - Accounting and Finance
Birmimgham City University
2023.09 - 2026.05
McDonald's Crew Member
McDonald's
2021.08 - 2024.05