Jaden Knight
Hospitality Genral Manager
Loughborough
Summary
Veteran General Manager with over 20 years of team focused success and top-level skills in Business turnaround and development. Likeable personality and customer-focused background coupled with expertise in trouble shooting and sales growth. Ready to tackle new challenges and build success with a view to broadening my skill set.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
General Manager
Marstons Inns and Taverns
Corby
04.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Achieved a full five star rating in both local EHO and NSF audits.
- Raised the pubs reputation.com score from 651 to a peak of 798.
General Manager
Marstons Inns and Taverns
Skegness
10.2017 - 03.2019
- Identified trends in customer marketplaces to develop valuable solutions.
- Drove 20% year on year growth taking the pub from the bottom 30 to the top 10 in the company.
- achieved 5 star audits from both the local EHO and NSF.
- secured a 300k capex investment to further grow the business.
- maintained a 17% team turnover, the lowest on the company.
- grew the trip advisor score from 3.6 to 4.2
General Manager and Brand Development Team Member.
Marstons Inns and Taverns
Peterborough
02.2016 - 10.2017
- Developed and maintained relationships with customers and suppliers through account development.
- played a vital role in the development and implementation of the companies now H17 brand.
- exceeded budget by 209k which resulted in an end of year bonus of £20,900 which i was honored to split 50/50 with my team, a promise i maintain with all of my teams that any bonus i receive i will split with the team.
Various
Greeneking
peterborough, Oxford and Milton Keynes
08.1995 - 02.2015
- help integrate the pubs taken over from Morrels of Oxford in to the Greeneking estate.
- I worked across a number of different formats from community wet led through to wayside fine dining.
- worked alongside the training team to roll out Zonal across the new acquisitions.
- i was seconded for the role of franchise development manager which then evolved into franchised manged house cluster manager where i was responsible for the profitability of the manged houses that were being transferred onto the companies franchise model, as well as the development and proofing on the "meet and eat" Franchise offer. https://www.youtube.com/watch?v=EaLxWdfh3kg&t=151s&ab_channel=GreeneKing
- oversaw 2 large capex developments that both returned thier ROI earlier than there projected timeframes
Education
NVQ Level 3, BUsiness Adminastration. - Business Administration And Management
Intec Business Collage,
Oxford, UK 09.1994 - 08.1996
NVQ Levels 1 And 2 Business Administration. - Business Administration
King Alfreds School And Sixth Form
Wantage, Oxfordshire. 09.1988 - 08.1994
Skills
Performance improvement
Effective leader
Sales expertise
Relationship building
Efficient multi-tasker
Staff training/development
Product development
Operations management
Food preparation and safety
Recruitment
Business Development
Coaching and mentoring
Accomplishments
- Collaborated with team of 15in the development of a new franchise model.
- 8 back to back 5 star EHO results across 6 businesses.
- Greeneking team of the year 2000.
- over £20000 raised for various local charities with links to the community.
Timeline
General Manager
Marstons Inns and Taverns
04.2019 - Current
General Manager
Marstons Inns and Taverns
10.2017 - 03.2019
General Manager and Brand Development Team Member.
Marstons Inns and Taverns
02.2016 - 10.2017
Various
Greeneking
08.1995 - 02.2015
NVQ Level 3, BUsiness Adminastration. - Business Administration And Management
Intec Business Collage,
09.1994 - 08.1996
NVQ Levels 1 And 2 Business Administration. - Business Administration
King Alfreds School And Sixth Form
09.1988 - 08.1994