Jade Lewis
Wallasey,Merseyside
Summary
Experienced in handling enquiries, managing communications, and maintaining professionalism under pressure. Adept at organisation, clear communication, and creating a welcoming first point of contact. Friendly and highly organised, dedicated to providing efficient and professional support.
Overview
8
8
years of professional experience
Work history
Temporary Customer Planner
Aqualogic
, Birkenhead
2025.04 - 2025.12
- Represented major UK water companies including Yorkshire Water, Southern Water, Northumbrian Water, and Essex & Suffolk Water.
- Proactively contacted residential and commercial customers to arrange water efficiency audits.
- Coordinated non-household audit bookings with business clients.
- Organised and maintained plumbers’ schedules to optimise workload and appointment coverage, maintaining accurate booking records and ensuring data accuracy across internal systems.
Customer Service Representative
Carpenters Group - Hastings Direct
Birkenhead
2024.05 - 2025.03
- Provided first notification of loss (FNOL) support, guiding customers through the claims process with empathy and professionalism.
- Handled over 50 customer inquiries daily.
- Conducted detailed liability and damage assessments, coordinating necessary repair and hire services.
- Managed administrative tasks, such as maintaining client records and ensuring data accuracy.
- Reduced claim processing errors through accurate data entry.
- Handled emergency roadside assistance requests efficiently.
Warehouse Packer
Fourth Wall Creative
Bromborough
2023.06 - 2024.01
- Organised materials according to type, style, and product code
- Processed orders quickly and accurately, meeting all production deadline requirements
- Identied requested products by reading and scanning pallet identication numbers
- Examined and inspected stock items for wear or defects, reporting damage to supervisors
Temporary Customer Service Advisor
Assessment and Qualications Alliance (AQA)
Manchester
2023.04 - 2023.06
- Assisted teachers and exam administrators with navigating AQA’s systems, ensuring accurate use for assessments and qualifications.
- Delivered clear, step-by-step guidance via phone and email to resolve login issues, data entry errors, and platform navigation queries.
- Maintained a high level of confidentiality and adhered to data protection standards while handling sensitive exam-related information.
- Documented recurring technical issues and user feedback to support system improvements and reduce future enquiries.
- Stayed up to date with qualification regulations and internal processes to provide accurate and timely support.
Temporary Sales Advisor
Homes For Students
Liverpool
2022.05 - 2022.08
- Provided prospective tenants with clear guidance on tenancy agreements, pricing, and payment options, ensuring a smooth booking process.
- Responded to enquiries via phone and email maintaining a helpful and professional manner at all times.
- Supported the sales team in achieving occupancy targets by building rapport with students, parents, and following up on leads.
- Handled administrative tasks such as updating booking systems and processing applications accurately and efficiently.
- Maintained up-to-date knowledge of accommodation options and promoted facilities to meet individual needs and preferences.
Customer Service Representative
The Contact Company (TCC)
Birkenhead
2018.01 - 2020.03
- Resolved customer complaints and enquiries, ensuring positive customer experiences.
- Processed transactions, returns, and exchanges efficiently, while maintaining compliance with company policies.
- Advised customers on company products and services, tailoring solutions to individual needs.
Education
BACHELOR OF ARTS (B.A.) - MEDIA AND COMMUNICATIONS
Lancaster University
ManchesterSkills
- Customer enquiry handling and professional communication
- Appointment scheduling and booking system management
- Maintaining confidentiality and handling sensitive information
- Strong organisational and multitasking skills in busy environments
- Microsoft Office and CRM system proficiency
- Team collaboration and independent working
Timeline
Temporary Customer Planner
Aqualogic
2025.04 - 2025.12
Customer Service Representative
Carpenters Group - Hastings Direct
2024.05 - 2025.03
Warehouse Packer
Fourth Wall Creative
2023.06 - 2024.01
Temporary Customer Service Advisor
Assessment and Qualications Alliance (AQA)
2023.04 - 2023.06
Temporary Sales Advisor
Homes For Students
2022.05 - 2022.08
Customer Service Representative
The Contact Company (TCC)
2018.01 - 2020.03
BACHELOR OF ARTS (B.A.) - MEDIA AND COMMUNICATIONS
Lancaster University