Jacqueline Yorke
York,North Yorkshire
Summary
Accomplished professional with expertise in service delivery and team leadership, ensuring compliance with health and safety standards. Demonstrates proficiency in performance monitoring and quality assurance, contributing to staff recruitment and retention. Skilled in rota management, driving operational efficiency while maintaining compliance awareness. A good understanding of safeguarding and the care act. I have taken a Positive Behaviour Support training course and hold a mental health first aider certificate .
Overview
37
37
years of professional experience
Work history
Service manager
Wilf ward Family Trust
York, North Yorkshire
03.2016 - Current
- Fostered strong relationships with the individuals we support to support with their day to day life .
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Delegated tasks effectively to maximise team potential and productivity.
- Medication management.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Supervised and evaluated employee performance in staff appraisals .
- Led team meetings.
- Conducted interviews for new staff members.
- Rota management making sure all shifts where covered to make sure the service ran smoothly and individuals where receiving the support the required for there needs.
Care coordinator
Springfield Healthcare
York, North Yorkshire
10.2014 - 01.2016
- Cultivated positive relationships with multidisciplinary teams
- Maintained detailed records, ensuring accurate documentation.
- Conducted risk assessments regularly, minimising potential hazards in the work setting.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Managed staff rotas for optimal coverage .
- Handled emergency situations calmly, on call.
senior care coordinator
Riccall cares LTD
York, North Yorkshire
09.2000 - 09.2014
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shop Assistant
Bakers Oven (Now Know as Greggs)
York, North Yorkshire
09.1990 - 08.2000
- Collaborated effectively with team members during busy periods.
- Updated window displays regularly for fresh store appeal.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Built rapport with frequent shoppers to foster loyal customer base.
- Promoted sales and special promotions to increase store revenue.
- Greeted every customer warmly, promoting friendly atmosphere.
factory worker
Derwent plastic's
York, North Yorkshire
08.1988 - 07.1990
- Followed strict quality control measures to maintain product standards.
- Achieved high-quality products with careful handling of materials.
- Packaged finished products carefully, guaranteed customer satisfaction.
- Worked well under pressure whilst ensuring attention to detail.
Education
NVQ Level 3 - Health and social care
City And Guilds
YorkNVQ Level 3 - Communication
On Job Training
North Yorks, North YorkshireSkills
- Compliance awareness
- Service delivery expertise
- Performance monitoring
- Health and Safety Compliance
- Team Leadership
- Quality Assurance
- Staff recruitment and retention
- Rota management
Timeline
Service manager
Wilf ward Family Trust
03.2016 - Current
Care coordinator
Springfield Healthcare
10.2014 - 01.2016
senior care coordinator
Riccall cares LTD
09.2000 - 09.2014
Shop Assistant
Bakers Oven (Now Know as Greggs)
09.1990 - 08.2000
factory worker
Derwent plastic's
08.1988 - 07.1990
NVQ Level 3 - Health and social care
City And Guilds
NVQ Level 3 - Communication
On Job Training