Mayowa Ojo
Swindon,Wiltshire
Summary
Dedicated professional with expertise in daily living support, compassionate care, and effective delegation, complemented by strong documentation abilities and compliance awareness. Proficient in service level agreement management, IT infrastructure awareness, and cybersecurity practices, with a solid understanding of CRM platforms and agile methodology. Adept at ensuring service quality assurance under unpredictable circumstances while maintaining visionary thinking and the ability to work independently. Committed to delivering excellence through familiarity with household tasks and a focus on enhancing operational efficiency.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Service manager
Seco Support Limited
Swindon, Wiltshire
07.2024 - Current
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Implemented a new feedback system for more efficient performance reviews.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Coordinated staff development training to improve overall service delivery.
- Delegated tasks effectively to maximise team potential and productivity.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Led team meetings to set performance goals and review progress regularly.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Managed inventory of resources necessary for service provision.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
Positive Behaviour Support Worker (CQC)
Homegroup
Swindon
04.2021 - 07.2024
- Promoted community integration by providing extensive physical, emotional and social support
- Documented daily activities, behaviours, and incidents for permanent record
- Monitored, assessed, and review the service user skills and needs
- Contributed to updating person centred support and care plans of service user
- Evaluated client progress toward established annual and quarterly goals
Support Worker
Kare Plus
Swindon
12.2020 - 08.2021
- Visited home environments to help clients develop life, technical and job skills
- Promoted community integration by providing extensive physical, emotional and social support
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
Support Worker
Ambito care and support
Cambridge
09.2020 - 12.2020
- Visited home environments to help clients develop life, technical and job skills
- Promoted community integration by providing extensive physical, emotional and social support
- Documented daily activities, behaviours, and incidents for permanent record
- Transported clients to appointments, shopping venues and entertainment events
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Arranged transportation and accompanied patients to doctors' offices or errands
- Kept clients engaged in social networks and communities
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
Communication Engineer
Skill"G" Nigeria Limited
Abuja, Nigeria
06.2019 - 09.2020
- Performed telecommunication and networking business evaluations
- Maintained documentation for all telecommunication systems, including equipment inventory and floor plans
- Researched and recommended network and data communications hardware and software
- Worked closely with network administrators and server engineers to deliver quality service
- Read technical manuals and literature to stay abreast of new technology
- Adapted and modified standard techniques, procedures and criteria to solve complex problems
Support Worker
Pin Point Health and Home Care
Newcastle, UK
03.2018 - 06.2019
- Visited home environments to help clients develop life, technical and job skills
- Promoted community integration by providing extensive physical, emotional and social support
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Transported clients to appointments, shopping venues and entertainment events
- Arranged transportation and accompanied clients to doctors' offices or errands
- Kept clients engaged in social networks and communities
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
- Evaluated client progress toward established annual and quarterly goals
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
Care Support Worker
JohnJasper Care
Newcastle, UK
10.2017 - 05.2019
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Provided compassionate and patient-focused care to cultivate well-being
- Helped clients manage money, pay bills and shop for groceries or personal items
- Completed regular check-ins and progress report for each client
- Remained alert to problems or health issues of clients and competently responded
- Monitored clients' overall health and well-being and noted any significant changes
- Recorded status and duties completed in logbooks for management
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Planned, prepared and served meals and snacks according to prescribed diets
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Education
Master of Science - Microelectronics and Communication Engineering
Northumbria University
09.2017 - 01.2019
Skills
- Daily living support
- Documentation abilities
- Compassionate care
- Knowledge of crm platforms
- Service level agreement management
- Knowledge of cybersecurity practices
- IT infrastructure awareness
- Service quality assurance
- Visionary thinking
- Able to work under little or no supervision
- Household tasks
- Able to work within unpredictable circumstances
- Effective delegation
- Familiarity with agile methodology
- Compliance awareness
Timeline
Service manager
Seco Support Limited
07.2024 - Current
Positive Behaviour Support Worker (CQC)
Homegroup
04.2021 - 07.2024
Support Worker
Kare Plus
12.2020 - 08.2021
Support Worker
Ambito care and support
09.2020 - 12.2020
Communication Engineer
Skill"G" Nigeria Limited
06.2019 - 09.2020
Support Worker
Pin Point Health and Home Care
03.2018 - 06.2019
Care Support Worker
JohnJasper Care
10.2017 - 05.2019
Master of Science - Microelectronics and Communication Engineering
Northumbria University
09.2017 - 01.2019
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