Emma Booth
Hilton,Derby
Summary
Accomplished management professional with extensive expertise in team management and leadership, staff supervision, and case management. Demonstrates proficiency in data analysis, reporting, and financial management, with a strong focus on developing talent pipelines and succession planning. Adept at delivering training workshops and implementing change management strategies to enhance organisational performance. Skilled in risk assessment, compliance awareness, and business continuity planning. Committed to process improvement and health and safety compliance while maintaining accurate record-keeping practices.
Managerial professional with extensive background working in substance misuse industry. Skilled at directing and critically evaluating provision of specialised services.
Overview
14
14
years of professional experience
4040
4040
years of post-secondary education
Work history
Service Manager
Aquarius
Derby, East Midlands
2020.03 - 2026.02
- Assisted in daily service management tasks.
- Supported operational delivery initiatives.
- Facilitated staff management and development activities.
- Acted as safeguarding lead to ensure compliance.
- Contributed to quality assurance processes.
- Managed service budget and contracts under supervision.
- Ensured compliance with organisational policies and procedures.
- Aided in stakeholder management and partnership building.
- Participated in training development and facilitation.
- Coordinated staff development training to improve overall service delivery.
- Streamlined service operations by enhancing team collaboration and communication.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Managed inventory of resources necessary for service provision.
- Identified service gaps, developing plans to strengthen or expand offerings.
Service Manager
Derby Drug and Alcohol Recovery Service
Derby
2020.03 - 2023.04
- (Alcohol treatment, recovery, and Tier 4 Rehabilitation)
Senior Practitioner (Recovery Team)
Derby, East Midlands
2019.01 - 2023.03
- Staff Management.
- Health and Safety management of building and activities.
- Screening new referrals to recovery service and allocations.
- Building management and facilities.
- Provision of training and workshops in support of staff / service development.
- Staff Performance and Case Management.
- Data Management and reporting of contractual requirements.
- Implementation and monitoring of key processes and procedures.
- Authorisation of annual leave, expenses, and job change using Workday.
- Support Service manager in recruitment and interview process for new candidates.
- Development and promotion of the recovery service to meet needs of the service.
- Building relationships with partner agencies to support delivery of integrated contract.
- Work with the wider management team to support Service Manager.
- Promotion of recovery service with community agencies to facilitate referral pathways.
Family Alcohol Practitioner
Derby Drug and Alcohol Recovery Integrated Service
Derby, East Midlands
2018.01 - 2018.12
- Supported focal clients and families in mitigating effects of parental alcohol use.
- Delivered alcohol treatment services effectively to clients.
- Utilised comprehensive assessment tools, including triage SADQ, to guide safety assessment and care planning.
- Assisted clients in formulating alcohol reduction plans to reach treatment objectives.
- Provided harm minimisation advice to enhance health outcomes and reduce physical harm.
- Conducted impact assessments to evaluate risks and potential harm to children from parental alcohol use.
- Employed ITEP and nodule mapping, alongside CBT and motivational interviewing, to aid clients in managing triggers and developing coping strategies.
- Collaborated with primary care and voluntary organisations to facilitate multi-agency cooperation.
- Implemented Parenting Perspectives Programme across Derby to strengthen parent-child relationships, communication, and discipline.
Family Practitioner
Aquarius Family Drug and Alcohol Service
Derby, East Midlands
2015.08 - 2018.01
- Worked with substance misusing parents and their families from Early Help to Child Protection.
- Structured interventions, advice and information for parents with substance or alcohol misuse issues, managing a caseload of up to 30 clients.
- Carried out 1:1 interventions with children of focal clients to provide advice, education, and develop safety plans around parental substance misuse.
- Provided interventions, advice and information to affected family members.
- Used motivational interviewing to complete comprehensive assessments and risk assessments.
- Supported clients to develop care plans with SMART targets which were reviewed on a regular basis to monitor outcomes.
- Liaised with primary care, voluntary and statutory agencies and organisations to ensure multi-agency working and share information as per information sharing protocol.
- Delivered Parenting Perspectives programme to parents across Derby to build parent/child relationships, communication, and positive discipline.
- Attended multi-agency meetings in relation to child and adult safeguarding.
- Attended social care meetings such as VCM on weekly basis.
- Monitored and reported on safeguarding issues by means of early intervention and liaison with social care.
- Attending meetings, conferences and providing reports to support risk analysis and safeguarding threshold discussion.
- Court report writing.
Support Worker
Derby, East Midlands
2013.12 - 2015.05
- Provided brief interventions, advice and information to parents, and affected family members, with substance misuse or alcohol misuse issues managing a caseload of up to 30 clients.
- Used motivational interviewing to complete comprehensive assessments and risk assessments.
- Supported clients to develop care plans with SMART targets which are reviewed on a regular basis to monitor outcomes.
- Liaised with voluntary and statutory agencies and share information as per information sharing protocol.
- Facilitated the Strengthening Families, Strengthening Communities parenting programme.
- Participated in service promotion and information events.
- Attended TAF, network and Core Group meetings for clients as part of professional network.
- Completed Early Help Assessments and act as lead professional for Early Intervention clients.
- Maintained accurate case notes and data on ILLY and case files.
- Ensured integrated referral pathways to enable clients to access health and community resources.
Data Administrator/Receptionist
Aquarius Family Drug and Alcohol Service
Derby, East Midlands
2012.06 - 2013.12
- Facilitated initial contact into service.
- Assisted with answering and redirecting calls.
- Managed voicemail and relayed messages.
- Coordinated with professionals for processing new referrals.
Receptionist / Administrator
Addiction Dependency Solutions
Derby, East Midlands
2012.03 - 2012.06
- First point of contact for all clients attending ADS alcohol service answering all incoming calls and directing to relevant contacts, handling all client enquiries, appointments and taking referrals from external agencies.
- Data entry, client correspondence, maintaining filing systems of confidential data, ordering stationery and office supplies, handling invoices, and petty cash.
Education
Level 5 Departmental Operational Management Apprenticeship - Management Qualification
Impact Futures
Online Provider 2024.05 - 2025.08
Strengthening Families, Strengthening Communities Facilitator -
Race Equality Foundation
LondonLevel 2 Business Administration -
Vision2Learn (Distance Learning)
OnlineBA(Hons) - English with a minor in North American Film and Literature
Loughborough University
2001.01 - 2004.01
A – Levels - Sociology, General Studies, History, English Literature
Dover Grammar School for Girls
Dover, Kent 1994.01 - 2001.01
Skills
- Team management and leadership
- Staff supervision and case management
- Data analysis and reporting
- Developing talent pipeline and succession planning
- Delivering and developing training and workshops
- Financial management
- Change Management
- Excellent communication skills
- Organisation and planning skills
- Solution focused
- Time management skills
- Accurate record keeping
- Visionary thinking
- Understanding of gdpr regulations
- Crisis response capabilities
- Risk assessment and mitigation
- Compliance awareness
- Business continuity planning
- Performance monitoring
- Change implementation
- Budgeting and forecasting
- Risk mitigation
- Health and Safety Compliance
- Process Improvement
- Staff recruitment and retention
Affiliations
- AFINET (Addiction and Family International Network)
- NWG (Tackling Child Exploitation)
References
References are available on request.
Training
- Safeguarding Children Level 3
- Trauma Informed Practice
- Safeguarding Awareness
- Diversity, Equality, and Inclusion
- Information Governance
- Talent and Performance Management
- Health and Safety
- Modern Slavery
- Cultural Competence
- Prevent
- County Lines Disruption
- Child Sexual Exploitation
- Criminal Exploitation
- Online Grooming and Exploitation
- 5 Step Model (Working with Affected Family Members (AFINET)
- CBT
- Motivational Interviewing
- Recruitment and Selection
Timeline
Level 5 Departmental Operational Management Apprenticeship - Management Qualification
Impact Futures
2024.05 - 2025.08
Service Manager
Aquarius
2020.03 - 2026.02
Service Manager
Derby Drug and Alcohol Recovery Service
2020.03 - 2023.04
Senior Practitioner (Recovery Team)
2019.01 - 2023.03
Family Alcohol Practitioner
Derby Drug and Alcohol Recovery Integrated Service
2018.01 - 2018.12
Family Practitioner
Aquarius Family Drug and Alcohol Service
2015.08 - 2018.01
Support Worker
2013.12 - 2015.05
Data Administrator/Receptionist
Aquarius Family Drug and Alcohol Service
2012.06 - 2013.12
Receptionist / Administrator
Addiction Dependency Solutions
2012.03 - 2012.06
BA(Hons) - English with a minor in North American Film and Literature
Loughborough University
2001.01 - 2004.01
A – Levels - Sociology, General Studies, History, English Literature
Dover Grammar School for Girls
1994.01 - 2001.01
Strengthening Families, Strengthening Communities Facilitator -
Race Equality Foundation
Level 2 Business Administration -
Vision2Learn (Distance Learning)