Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
4
4
years of post-secondary education
Work History
Customer Associate
LBC Express Inc
Angeles City, Philippines
05.2017 - I currently work here
Prepared daily reports on customer feedback, sales trends, and operational challenges.
Education
Bachelor of Business Administration - Computer Secretary
System Technology Institute
Angeles City, Philippines
04.2000 - 04.2004
Accomplishments
Developed and instituted employee training and retention initiative that reduced employee turnover by [Number]% within [Timeframe].
Timeline
Customer Associate
LBC Express Inc
05.2017 - I currently work here
Bachelor of Business Administration - Computer Secretary