KELSIE CANNING
Glan Llyn,Newport
Summary
Accomplished professional with expertise in CRM software and a strong foundation in GDPR compliance. Demonstrates exceptional time management efficiency and team leadership skills, ensuring seamless order processing and policy adherence. Known for strong telephone etiquette, cash handling proficiency, and a positive attitude, fostering customer relationship building and effective complaint resolution. Committed to enhancing customer satisfaction through empathy, patience in handling queries, and conflict management. Aspires to leverage skills in a dynamic environment to drive customer success and operational excellence.
Overview
11
11
years of professional experience
8032
8032
years of post-secondary education
Work history
Customer Associate
TKmaxx - City Link Retail Park
2025.08 - 2026.01
- Serving customers, handling cash, helping with price checking, locating items in store
- Handling new stock, price reducing products and reticketing
- Communicating with staff members in a clear professional manner
- Stock counting in store and to other TKmaxx stores in the surrounding areas
- Facing up products so the store is customer ready
- Christmas temp role
Team Leader – Market Street
Morrisons Plc – Cardiff Bay Store
2023.02 - 2025.09
- Leading the market street departments in an ever-changing busy environment.
- Scheduling Staff rotas.
- Ordering food, packaging, cleaning products on a weekly basis.
- Training team members.
- Running counters and serving customers with a welcoming smile.
Customer Service
C2C Cardiff Council Tax
2022.03 - 2023.02
- Customer information data validation.
- Assisting clients with Council tax applications.
- Housing benefit applications.
- Council tax band advice.
Advisor
Blue Arrow – Cardiff Council TTP
2021.07 - 2022.03
- Conduct outbound calls to members of the public identified as close contacts of Covid-19 cases.
- Capture data and provide accurate government advice and guidelines.
- Achieved regular targets and selected to train and support new advisors.
- Assist team leaders with performance support, answering queries, and providing daily guidance.
Care Assistant
Sunrise Senior Living
2018.01 - 2020.09
- Provided compassionate care to dementia residents, assisting with daily tasks such as bathing, dressing, toileting, and meal times.
- Excelled in both one-on-one and team settings, maintaining empathy and calmness in challenging situations.
Store Assistant (Seasonal)
Home Retail Group
2017.06 - 2018.01
- Delivered excellent customer service, handled transactions, and managed stock during busy periods.
Customer Service Advisor
Shop Direct – Very & Littlewoods
2017.01 - 2017.06
- Provided support for orders, payments, and issue resolution via a contact center.
- Ensured clear communication in a script-based role involving financial matters.
Care Assistant
Waverley Care Home
2014.09 - 2015.07
- Provided respectful care to elderly residents, including washing, dressing, feeding, and offering emotional support.
Education
NVQ Level 3 - Mathematics
City And Guilds
CardiffNVQ Level 2 - English
CardiffLevel 1 - Hairdressing
CardiffLevel 2 - Hairdressing
ACT Skills Academy
Cardiff09.2012
Skills
- Time management efficiency
- Knowledge of gdpr compliance
- CRM software expertise
- Strong telephone etiquette
- Cash handling
- Team Leadership
- Customer empathy
- Patience in handling queries
- Policy adherence
- Order processing
- Conflict management
- Customer relationship building
- Complaint resolution
- Positive attitude
REFERENCES
Available upon request.
AWARDS & RECOGNITIONS
TKmaxx Colleague of the month with positive colleague feedback, Sunrise Senior Living: Nominated twice as “Colleague of the Month” with positive management feedback., Home Retail Group: Awarded “Colleague of the Month” and recognized for excellent customer feedback (two rubber bangles).
PROFESSIONAL ATTRIBUTES
- Punctual, organized, and solution-oriented.
- Excellent interpersonal and communication skills, with the ability to convey technical and non-technical information effectively.
- Extensive experience in customer service, credit handling, and financial advice.
- Skilled in delivering exceptional customer experiences and building lasting relationships.
- Recognized for consistently exceeding performance and customer satisfaction targets.
- Proven ability to train, mentor, and support team members to enhance overall performance.
Affiliations
- Creative Art
- Beach walks
- Wildlife spotting
References
References available upon request.
Timeline
Customer Associate
TKmaxx - City Link Retail Park
2025.08 - 2026.01
Team Leader – Market Street
Morrisons Plc – Cardiff Bay Store
2023.02 - 2025.09
Customer Service
C2C Cardiff Council Tax
2022.03 - 2023.02
Advisor
Blue Arrow – Cardiff Council TTP
2021.07 - 2022.03
Care Assistant
Sunrise Senior Living
2018.01 - 2020.09
Store Assistant (Seasonal)
Home Retail Group
2017.06 - 2018.01
Customer Service Advisor
Shop Direct – Very & Littlewoods
2017.01 - 2017.06
Care Assistant
Waverley Care Home
2014.09 - 2015.07
NVQ Level 3 - Mathematics
City And Guilds
NVQ Level 2 - English
Level 1 - Hairdressing
Level 2 - Hairdressing
ACT Skills Academy