Anupama Joy
Doncaster,United Kingdom
Summary
Results-driven Data Analyst with a recently completed MSc in Big Data Analytics and a solid foundation in data-driven decision-making. Possessing a year of experience as a Programming Assistant, with expertise in Python, SQL, and data visualization tools. Additionally, a year of experience as a Customer Associate has refined problem-solving, communication, and stakeholder management skills. Passionate about leveraging analytical skills to extract insights, optimize processes, and support data-driven business strategies. Seeking an opportunity to apply technical expertise and analytical acumen in a dynamic data analytics role.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work history
Customer Associate
Tech Mahindra Pvt Ltd
2022.09 - 2023.09
- Provide excellent customer service and support, addressing inquiries and resolving issues promptly.
- Collaborating with cross-functional teams to enhance customer experience.
- Maintained accurate records of customer interactions and transactions.
- Maintained confidentiality all the time.
Programming Assistant
Microspace The Complete Computer Solution
2018.07 - 2020.01
- Assisted in programming and troubleshooting software applications.
- Conducted training sessions for users on software functionalities and services.
- Provide technical support to clients, ensuring timely resolutions of issues.
- Successfully redesigned existing inventory system.
Education
MASTERS IN BIG DATA ANALAYTICS -
SHEFFIELD HALLAM UNIVERSITY
DIPLOMA IN COMPUTER HARDWARE & NETWORKING - undefined
NCVRT
MASTERS IN COMPUTER SCIENCE - undefined
AJK COLLEGE OF ARTS AND SCIENCE
B.S. - computer science
AJK COLLEGE OF ARTS AND SCIENCE
Skills
- Python
- R
- SQL
- Pandas
- NumPy
- Matplotlib
- Seaborn
- Power BI
- Tableau
- Data extraction
- Transformation
- Loading
- Problem-Solving
- Communication
- Critical Thinking
- Collaboration
- Hadoop
- Spark
- Data Wrangling
- Cleaning
- Time Management
- Patient dignity preservation
- Multitasking under pressure
- Elderly care proficiency
- Adapting to patient needs
- Respecting cultural differences
Patience in handling queries
Product knowledge mastery
Multicultural sensibility
Proficiency in ms office
Order fulfillment process understanding
Tailoring communication
Product demonstration proficiency
Technical support capability
Customer empathy
Effective up-selling techniques
Time management efficiency
Knowledge of gdpr compliance
Customer relationship building
Positive attitude
Basic accounting principles
Problem-solving
Microsoft Office
Analytical
Customer relationship management
Custom
Online Courses & Certifications: Continuously learning through Coursera, Alison, LinkedIn (e.g., Power BI, Ethical hacking, ITIL), Big Data & AI Trends: Keeping up with advancements in AI, machine learning, and analytics, Gaming & Data Analytics: Interest in analyzing gaming data or trends in esports
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Associate
Tech Mahindra Pvt Ltd
2022.09 - 2023.09
Programming Assistant
Microspace The Complete Computer Solution
2018.07 - 2020.01
DIPLOMA IN COMPUTER HARDWARE & NETWORKING - undefined
NCVRT
MASTERS IN COMPUTER SCIENCE - undefined
AJK COLLEGE OF ARTS AND SCIENCE
B.S. - computer science
AJK COLLEGE OF ARTS AND SCIENCE
MASTERS IN BIG DATA ANALAYTICS -
SHEFFIELD HALLAM UNIVERSITY