Summary
Overview
Work History
Education
Skills
Timeline
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Cornelia Ruxanda Bolfa

bedford,Uk

Summary

Dedicated professional with a strong focus on customer service excellence and client relationship management. Demonstrates exceptional communication skills, critical-thinking, and professional judgment in managing challenging behaviour and conducting risk assessments. Adept at building relationships and understanding confidentiality rules to ensure client satisfaction and trust. Committed to leveraging skills in customer service orientation and relationship-building to achieve career growth in a dynamic environment.

Seasoned professional focused on providing care and support in diverse settings. Capable of delivering person-centred care and support, with unique skills in managing challenging behaviours and promoting dignity and independence. Confident in forging strong relationships with service users and multidisciplinary teams, ensuring quality care outcomes.

Overview

9
9
years of professional experience

Work History

Care and support worker

employer
Bedford, Uk
03.2016 - Current
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Reported on clients' progress to evaluate service impact.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Collaborated with external support providers to maintain good care continuity.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Helped maintain patient records accurately to ensure seamless continuation of care plan.
  • Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Provided emotional support to patients, easing feelings of stress or loneliness.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
  • Liaised with external and internal professionals to provide holistic support.
  • Assisted patients to participate in community activities, promoting socialisation and mental health.
  • Aided in maintaining personal hygiene for better health outcomes in patients.
  • Built meaningful rapport with service users with range of conditions.
  • Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
  • Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Encouraged family involvement in care plans, creating a supportive atmosphere for the patient.
  • Escorted patients on outings or errands outside the home, promoting a sense of normalcy in daily life.
  • Adapted support where possible to increase service accessibility.
  • Improved patient mobility with regular physiotherapy exercises under professional guidance.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
  • Updated first aid training to protect client welfare.
  • Listened to clients' current struggles to signpost relevant support.
  • Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Developed plans and strategies to promote continuous improvement.
  • Completed customer orders with speed and accuracy.
  • Increased customer satisfaction by resolving issues.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

GCSEs - Language

College Andrei Saguna Language
Romania
09.1991 - 06.1995

SVQ Level 5 - Business Management

London School of science and Technololy
Luton
02.2021 -

Skills

  • Customer service orientation
  • Understanding of confidentiality rules
  • Managing challenging behaviour
  • Critical-thinking
  • Client Relationship Management
  • Relationship-building
  • Customer service excellence
  • Communication skills
  • Risk Assessment
  • Professional judgment

Timeline

SVQ Level 5 - Business Management

London School of science and Technololy
02.2021 -

Care and support worker

employer
03.2016 - Current

GCSEs - Language

College Andrei Saguna Language
09.1991 - 06.1995

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Cornelia Ruxanda Bolfa