Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Winter

Bournemouth,England

Summary

Experienced customer service professional with 5 years of providing friendly, efficient, and reliable support to a wide range of customers. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction through clear communication and a positive attitude. Known for being dependable and committed to creating great customer experiences.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

Team Leader/Post office Assistant

Spar convenience
Poole
10.2024 - Current
  • Followed all safety procedures whilst handling packages containing hazardous materials.
  • Sorted mail and parcels, maintaining an organised workspace.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.

Key Holder/Sales Assistant

Sainsbury's
Boscombe
03.2023 - 10.2024
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Followed safety standards for carrying, moving and storing freight.
  • Operated material handling equipment to move large and heavy loads.
  • Loaded vehicles using best practices to avoid over-weight or balance issues.
  • Provided helpful assistance to customers
  • Delegated tasks to make best use of individuals' skills.

Sous chef

Noodle Bar
Bournemouth, Dorset
06.2021 - 07.2022
  • Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Supported head chef with stock control and rotation, minimising waste.

Fish fryer

Sunnys Fish and Chips
Bournemouth, Dorset
09.2020 - 02.2021
  • Ensured a safe and hygienic working environment, applying sanitary practices across all tasks.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Collaborated with kitchen team to deliver fast and accurate orders with delicious food.

Landscape gardener

Martins Gardens
Bournemouth, Dorset
08.2019 - 10.2019
  • Used wide range of hand tools, horticultural machinery and powered hand tools.
  • Lifted and moved heavy items in line with health and safety policies.
  • Carried out day-to-day duties including grass cutting and watering, optimising maintenance and visual appeal.

Education

GCSEs - Physical Education

Harewood College
Bournemouth
09.2014 - 07.2019

GCSEs - Car Mechanics

Harewood College/Paragon Skills
Bournemouth
09.2016 - 07.2019

GCSEs - Mathematics Level 1(Functional Skills)

Bournemouth and Poole College
Poole
10.2019 - 07.2020

GCSEs - English Level 1 (Functional Skills)

Bournemouth and Poole College
Poole
10.2019 - 07.2020

Skills

  • Faultless customer service
  • Team player
  • Leadership
  • Time Management
  • Problem Solving
  • Adaptability
  • Decisive decision-making

Timeline

Team Leader/Post office Assistant

Spar convenience
10.2024 - Current

Key Holder/Sales Assistant

Sainsbury's
03.2023 - 10.2024

Sous chef

Noodle Bar
06.2021 - 07.2022

Fish fryer

Sunnys Fish and Chips
09.2020 - 02.2021

GCSEs - Mathematics Level 1(Functional Skills)

Bournemouth and Poole College
10.2019 - 07.2020

GCSEs - English Level 1 (Functional Skills)

Bournemouth and Poole College
10.2019 - 07.2020

Landscape gardener

Martins Gardens
08.2019 - 10.2019

GCSEs - Car Mechanics

Harewood College/Paragon Skills
09.2016 - 07.2019

GCSEs - Physical Education

Harewood College
09.2014 - 07.2019

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Jacob Winter