Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lucy Linford

Liverpool

Summary

I am a hardworking and dedicated individual seeking the next step in my career. Throughout my experience, I have developed essential skills in customer service, organisation, and problem-solving, allowing me to work efficiently in fast-paced environments. I am highly adaptable, detail-oriented, and committed to delivering excellent service while maintaining professionalism in all of my tasks. My ability to communicate effectively and handle responsibilities with confidence ensures that I can contribute positively to any team. I am eager to apply my skills and continue growing within a dynamic and challenging role.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Multi Skilled Operative/Catering Assistant

Knowsley Council
Kirkby
03.2024 - Current

As a cleaner for the council, I have been able to develop strong attention to detail, ensuring that all tasks are completed to the highest standards. My time management skills are essential, as I work within a set time frame to complete all my duties efficiently while maintaining a high level of cleanliness. I have developed a strong knowledge of cleaning products and their safe use, I am able to select the most effective solutions for various cleaning needs. I am highly organised, keeping a structured approach to my tasks and ensuring all schedules and supplies are managed effectively. Additionally, I possess strong communication skills, collaborating effectively with various colleagues and supervisors in order to complete my duties within a set time. I am able to solve problems swiftly to address any challenges that arise during my work.

Apprentice Property Manager

Greenbank
Kirkby
06.2023 - 02.2024
  • Scheduling and coordinating property viewings and inspections across multiple properties in Liverpool
  • Collecting and analysing customer feedback from viewings and inspections
  • Directing clients to the appropriate team member for assistance and support.
  • Organising and maintaining invoices with accurate filing
  • Creating clear property descriptions for clients
  • Acting as a liaison between clients and landlords, ensuring effective communication of property concerns and timely resolutions.
  • Efficiently managing general phone enquiries, providing prompt and professional responses to tenants and landlords while delivering excellent customer service.

Crew Trainer

McDonald's
Kirkby
09.2021 - 06.2023
  • Facilitating and processing customer orders efficiently and accurately.
  • Ensuring customer needs are met to a high standard, providing excellent service and support.
  • Handing various cash and card transactions accurately
  • Managing and resolving a variety of customer complaints
  • Maintaining high standards of hygiene, health, and safety in the workplace
  • Training new starters, ensuring they meet high standards of performance and customer service

Education

A-Levels - Business

All Saints Catholic High School
Kikrby
09.2021 - 06.2023

GCSEs -

All Saints
Kikrby

Skills

  • Planning and organisation
  • Catering and food service
  • Customer liaison
  • Faultless customer service

Timeline

Multi Skilled Operative/Catering Assistant

Knowsley Council
03.2024 - Current

Apprentice Property Manager

Greenbank
06.2023 - 02.2024

Crew Trainer

McDonald's
09.2021 - 06.2023

A-Levels - Business

All Saints Catholic High School
09.2021 - 06.2023

GCSEs -

All Saints
Lucy Linford