Jacob Mallan
Broadstone,Dorset
Summary
Friendly and outgoing with knack for understanding and applying Cyber security concepts and practices, to solving complex problems. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to the assignment at hand.
Overview
3
3
years of professional experience
Work History
Bartender
The Dorset Soldier
Corfe Mullen, Dorset
08.2024 - Current
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
Customer advisor
B&Q
Poole, Dorset
12.2022 - 06.2024
- Built positive customer rapport through friendly, professional communication.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Sales assistant
Currys PC World
Poole, Dorset
09.2021 - 03.2022
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Education
Bachelor of Science - Cybersecurity with Digital Forensics
Bournemouth University
Poole 09.2023 -
A-Levels - Computer Science
Corfe Hills School
Broadstone 09.2021 - 06.2023
A-Levels - Physics
Corfe Hills School
Broadstone 09.2021 - 06.2023
A-Levels - Product Design
Corfe Hills School
Broadstone 09.2021 - 06.2023
GCSEs - Maths
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - English
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - Computer Science
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - Engineering
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - Physics
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - Chemistry
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - Biology
Corfe Hills School
Broadstone 09.2018 - 07.2021
GCSEs - History
Corfe Hills School
Broadstone 09.2018 - 07.2021
Skills
- Punctual
- Communication
- Performance improvement
- Mathematical aptitude
- IT literate
- Basic IT support
- IT knowledge
- IT security and networking
- Object-oriented (OO) programming
- JavaScript programming
- Python programming
- Programming languages proficiency
- HTML programming
- Cyber security principles
- Cyber security awareness
- Cyber security understanding
Affiliations
- Formula 1 Enthusiast
- Gamer
- Finding new music where I can
- Understanding and Modifying Vehicles
- Building/ Repairing PC's and Hardware
Timeline
Bartender
The Dorset Soldier
08.2024 - Current
Bachelor of Science - Cybersecurity with Digital Forensics
Bournemouth University
09.2023 -
Customer advisor
B&Q
12.2022 - 06.2024
Sales assistant
Currys PC World
09.2021 - 03.2022
A-Levels - Computer Science
Corfe Hills School
09.2021 - 06.2023
A-Levels - Physics
Corfe Hills School
09.2021 - 06.2023
A-Levels - Product Design
Corfe Hills School
09.2021 - 06.2023
GCSEs - Maths
Corfe Hills School
09.2018 - 07.2021
GCSEs - English
Corfe Hills School
09.2018 - 07.2021
GCSEs - Computer Science
Corfe Hills School
09.2018 - 07.2021
GCSEs - Engineering
Corfe Hills School
09.2018 - 07.2021
GCSEs - Physics
Corfe Hills School
09.2018 - 07.2021
GCSEs - Chemistry
Corfe Hills School
09.2018 - 07.2021
GCSEs - Biology
Corfe Hills School
09.2018 - 07.2021
GCSEs - History
Corfe Hills School
09.2018 - 07.2021
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