ALBERTO FERREIRA
Summary
Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork. Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication. Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Bartender
The Huntsman
Brockenhurst
06.2023 - 11.2023
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Kept bar organized and clean during busy hours
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Welcomed guests with friendly conversation and fun atmosphere.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Followed food safety and hygiene requirements to protect guests.
- Supported serving staff with fast, accurate beverage preparation.
Grill Chef
Whitbread
Eastleigh, Hampshire
11.2021 - 09.2022
- Changed and sanitized cutting boards and surfaces to avoid cross-contamination
- Followed recipes, portion controls, and presentation specifications as set by the restaurant
- Rotated and properly stored ingredients and food items for freshness.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
- Prepared and grilled diverse menu items, maintaining consistent quality and taste for customer satisfaction.
- Collaborated with kitchen staff to foster productive, enjoyable work environment and meet service demands.
- Prepared uniform dishes with meticulous care and attention to detail and quality.
- Labeled and stored food items to promote orderliness.
- Adhered to food safety standards, minimising risks and maintaining kitchen compliance.
- Supervised and trained grill cooks to practise quality standards and good work ethics.
Education
Diploma - Programming Computer Systems, Computing
Liceu Jaime Moniz
Madeira, Portugal 09.2018 - 06.2021
Skills
- Anticipating Guest Needs
- Safe Serving Knowledge
- Guest Satisfaction
- Team Training
- Customer Service
- Sales expertise
- Inventory control
- Punctual
- Food preparation and safety
- Bar management
- Communication
- Safe food handling
- Positive attitude
- Beverage upselling
- Food running
Languages
Spanish
Fluent
Portuguese
Native
English
Proficient (C2)
Affiliations
- Engaging in activities such as playing games, enjoying bowling outings with friends, watching movies and television shows, and dedicating time to running.
Timeline
Bartender
The Huntsman
06.2023 - 11.2023
Grill Chef
Whitbread
11.2021 - 09.2022
Diploma - Programming Computer Systems, Computing
Liceu Jaime Moniz
09.2018 - 06.2021
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