Cole Birbeck
Sunderland ,Sunderland
Summary
Warm and friendly individual who takes pride in helping customers/people. I enjoy working closely with team members to deliver positive guest experience also able to work alone when needed. Reliable employee/student offering excellent communication and good judgement. Organized and dependable with a positive attitude. Willing to take on added responsibilities to meet team goals. I'm focused to gain a career within the plumbing industry.
Overview
2
2
years of professional experience
Work history
Bartender
The Vault
Sunderland
2025.10 - Current
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Resolved customer complaints promptly to maintain good relationships.
- Provided excellent service to customers, resulting in repeat business.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Checked identification of customers to ensure legal drinking age compliance.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
Bartender
Vesta Tilleys
Sunderland
2024.05 - 2025.10
- Started off as a glass collector, then moved to bartender serving drinks including cocktails
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
Warehouse worker
Franks Factory Flooring
Sunderland
2024.01 - 2024.06
- This was a weekend job for my dads company, I worked when needed. Some of my duties were:-
- Prepared items for timely dispatch and safe transportation.
- Kept warehouse clean, ensuring a safe working environment.
- Loaded lorries to expedite delivery schedules.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Communicated with all levels of staff, maintaining positive, productive working environments.
Education
Plumbing
Sunderland College - Hicsa building
Sunderland 2025.09 -
GCSEs -
Academy 360
Sunderland 2024.05 - 2024.07
Pass - Uniformed Public Services
Sunderland College Bede Campus
Sunderland 2024.09 - 2025.05
Skills
- Patience endurance
- Customer engagement
- Money handling
- Calm demeanour
- Positive attitude
- Multitasking efficiency
- Punctual
Timeline
Bartender
The Vault
2025.10 - Current
Plumbing
Sunderland College - Hicsa building
2025.09 -
Pass - Uniformed Public Services
Sunderland College Bede Campus
2024.09 - 2025.05
Bartender
Vesta Tilleys
2024.05 - 2025.10
GCSEs -
Academy 360
2024.05 - 2024.07
Warehouse worker
Franks Factory Flooring
2024.01 - 2024.06