Jacob Liddiard

• Managed social media pages, collaborating with team to create TikTok content, promotional cocktail images, and interact with guests, boosting online presence.
• Organised and ran events, including live music and interactive cocktail experiences, to enhance guest engagement.
• Managing our booking system to ensure each table can be maximised and the guests' experience is the best it can be.
• Handled booking updates to ensure accurate scheduling for guests. ranging from individual tables to private hires.
• Programme and update our till system with new products, pricing and discounts.

Improving the bar's google review rating from 4.5 stars to 4.8 by giving guests an unforgettable experience.

• Led the team to win Muddy Stilettos Best Bar in Wiltshire.
• Ensuring private bookings and events are appropriately prepared and running smoothly.
• Working closely with the team to train them and help them develop as bartenders.
• Enforcing challenge 25 rules and training the team on how to do so correctly, what to look out for and what to do when ID cannot be provided.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Scheduled team to ensure optimal staffing levels for profitability.

Organising and conducting staff interviews, hiring new members to the team and collecting all information required to add them to payroll.

• Processed daily take, ensuring accurate banking and completion of safe check.
• Completing the weekly stock take and ensuring this is correctly input.
• Opening and Closing the building correctly and ensuring it is safe and secure.
• Improving the bar's google review rating from 4.5 stars to 4.8 by giving guests an unforgettable experience.
• Led the team to win Muddy Stilettos Best Bar in Wiltshire.

Waiter

• Processing guest transactions totalling over £2000 a night
• Maintaining a tidy environment and consistently clearing tables of unnecessary clutter.
• Ensuring strict allergen procedures are met and relaying any information needed to the guest and kitchen
• Upselling guests to premium products and additional items.

Bartending

• During table service working with my fellow bartender to make250 plus cocktails a night.
• During bar service conversing with the guest to help them select the right cocktail for them.
• Creating seasonal cocktail specials.
• Learning additional classic cocktails that are off the menu to help accommodate to a wider customer base.
• Developing a regular customer base by learning their names and what they order.

• An opportunity to express my vast knowledge on Sneaker Culture and be fully immersed in the footwear department.
• I was responsible for planning moves with our Visual Merchandiser, working closely with management to monitor sales for each category following execution and raising awareness of lines that were low stock/zero sellers for markdowns.
• Leading a team of 4, I managed the expectations of how Footwear was to be maintained.
• This included zoning Sales Associates during busy periods to support with trade, replenishment and delegating tasks to ensure standards of profit protection were met at all times.
• I regularly received feedback and mentions via customers digitally for my knowledge and efficiency with sales by creating a loyal base, key relationships and for expressing significant interest to our regular consumers.

• My first position working as a member of management; I was responsible for opening/closing the store, cash management and leading the team in the absence of higher management.
• I had the opportunity to execute a seasonal launch, creating a plan with management on re-merchandising the shop floor in line with company directive.

• Ensuring lorries were loaded sufficiently with materials for local jobs.
• Supporting Scaffolders onsite with tools, passing boards and tubes when required.

• My first sales role which allowed my passion for sneaker culture to be executed in a working environment.
• Over a 12 month period, I solely generated over £16,000 in digital sales for the store, exceeding the annual target by £4,000 and breaking a regional record for the company.