Jacob Black

• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Provided support in social, physical and emotional areas to assist clients with integrating into local community.

Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.

• Closely monitored operations to ensure compliance with health and safety regulations.
• Independently packaged and labelled items within tight deadlines.
• Ensured products were fault-free and safe after project completion by conducting thorough quality inspections.
• Kept production machines, tools and equipment working efficiently and effectively by following manual guidelines.
• Carried out picking and packing to production requirements, maintaining department dispatch speed.

• Created appealing merchandising displays to grow sales for iceland foods.
• Built lasting relationships with clients through customer service interactions.
• Minimised stock damage by consistently practising safe and secure stock handling methods.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, cashing up.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.