Jack Sillett
Canterbury,Kent
Summary
Friendly and dependable customer service worker with experience in café/barista, hospitality, and customer-facing roles. Comfortable working in fast-paced environments, supporting team members, and delivering efficient, high-quality service. Reliable, adaptable, and motivated, with a strong work ethic and a positive attitude suited to retail and supermarket roles.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Cafe barista
Southsea Coffee Co
Portsmouth
07.2025 - 10.2025
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
Surf Coach
Surf Saunton
05.2025 - 08.2025
- Instructed beginner surfers on proper techniques, safety measures, and equipment usage to enhance their skills.
- Developed personalised lesson plans tailored to individual skill levels and goals of each student.
- Improved performance through regular evaluation and providing conductive feedback.
Airbnb Manager
Holiday Lettings
Portsmouth, Hampshire
08.2024 - 03.2025
- Handled guest communications by swiftly addressing inquiries and booking requests to improve customer experience.
- Addressed guest issues and complaints by offering direct resolutions and customised solutions to improve satisfaction.
- Addressed guest issues and disputes promptly, preserving exceptional levels of guest satisfaction.
Cleaner
Holiday Lettings
Portsmouth, Hampshire
05.2024 - 08.2024
- Conducted thorough cleaning of designated areas, including dusting, mopping, and sanitising surfaces.
- Collaborated with team members to complete cleaning tasks efficiently and meet deadlines.
- Assisted in training new staff on cleaning protocols and proper use of cleaning tools.
- Maintained inventory of cleaning supplies and reported shortages to ensure availability of necessary materials.
Sports Coach for Children
Spirit in Sport
Portsmouth, Hampshire
10.2023 - 02.2024
- Coordinated and led diverse group activities tailored to various age groups, promoting inclusivity and participation.
- Designed and implemented engaging training programmes that fostered physical skills and teamwork among children.
- Created positive and fun environments to motivate and encourage children to participate in sporting activities.
- Continuously taught children valuable sporting skills such as teamwork, fair play and sportsmanship.
Education
Bachelor of Arts - Ancient History and Archaeology
University of Kent
Canterbury 01.2025 - 02.2026
A-Levels - History, Geography and Business
Peter Symonds
Winchester, HAM 01.2022 - 01.2024
GCSEs - Maths, Sciences, English, History, Business, Geography, Design Tech,
St Johns College
Portsmouth, POR 01.2017 - 01.2022
Skills
- Customer service & face-to-face communication
- Teamwork in fast-paced environments
- Time management & prioritising tasks
- Reliability & strong work ethic
- Positive attitude & professional manner
Timeline
Cafe barista
Southsea Coffee Co
07.2025 - 10.2025
Surf Coach
Surf Saunton
05.2025 - 08.2025
Bachelor of Arts - Ancient History and Archaeology
University of Kent
01.2025 - 02.2026
Airbnb Manager
Holiday Lettings
08.2024 - 03.2025
Cleaner
Holiday Lettings
05.2024 - 08.2024
Sports Coach for Children
Spirit in Sport
10.2023 - 02.2024
A-Levels - History, Geography and Business
Peter Symonds
01.2022 - 01.2024
GCSEs - Maths, Sciences, English, History, Business, Geography, Design Tech,
St Johns College
01.2017 - 01.2022