Jack Sixsmith

Borough Council of King's Lynn & West Norfolk

IT Transformation Portfolio
2025 – Present

• Leading a portfolio of IT transformation initiatives, including IT Service Management (ITSM) procurement, IT lifecycle design, and application rationalisation
• Shaping requirements and supporting procurement of a new service desk solution, including supplier engagement, evaluation, and selection approach
• Designing and implementing an end-to-end IT lifecycle, including governance, operating model, communications, and rollout planning
• Delivered a full applications audit and established an application register to create baseline visibility of the estate ahead of future CMDB development
• Driving application rationalisation activity, including analysis of the application estate, identification of cost-saving opportunities, and definition of a future-state application landscape
• Working closely with senior stakeholders to structure decision-making and align technology initiatives with organisational priorities

GMS (Healthcare)

Service Review & Transformation Analysis
2025

• Brought in to assess underperformance within a healthcare service, conducting structured analysis across processes, stakeholders, and service delivery
• Led stakeholder interviews and process mapping to identify root causes of inefficiencies and service challenges
• Developed data-driven insights, combining qualitative and quantitative analysis to produce a structured recommendations report to inform decision-making and support implementation of improvements

Sheffield City Council

Digital Transformation Programme
2024 – 2025

• Delivered multiple technology-enabled transformation initiatives within a large-scale digital programme
• Delivered application rationalisation activity across a complex application estate
• Led delivery of key initiatives including mobile contract transformation, telephony automation, hybrid meeting room upgrades, and PSTN replacement
• Combined technology delivery with process redesign, stakeholder engagement, and adoption planning

The National Lottery Community Fund

Organisation-wide Transformation Programme
2024

• Supported delivery of a large-scale transformation programme aligned to a new organisational strategy
• Worked across multiple workstreams to identify challenges, define improvement initiatives, and track delivery against objectives
• Maintained programme structure through planning, tracking, and governance to ensure delivery within scope and timelines

Pet Charity Collaboration (RSPCA, PDSA, others)

Multi-organisation Programme Delivery
2022 – 2023

• Project manager in a multi-stakeholder programme to design and deliver a collaborative education model across six national charities
• Facilitated workshops to define scope, requirements, and delivery approach across diverse stakeholder groups
• Structured and managed delivery through defined work packages, maintaining pace alongside business-as-usual operations, applying agile delivery principles to drive progress and adapt to evolving requirements

Newson Health

Operating Model & System Procurement
2022

• Supported a rapidly scaling healthcare organisation where operational growth had outpaced back-office capability, structure, and governance
• Established PMO capability, introducing structured governance, planning, budgeting, and risk management processes
• Ensured stakeholder engagement and adoption readiness through clear communication and involvement

Harborough District Council

IT Transformation Programme
2021 – 2023

• Delivered IT transformation initiatives focused on infrastructure modernisation and cost optimisation
• Led migration to Microsoft Teams, combining technical delivery with training, stakeholder engagement, and adoption strategy
• Contributed to application rationalisation activity, assessing system usage and identifying opportunities for consolidation and efficiency

• Built and managed e-commerce operations across website and platforms for a small retail business
• Managed day-to-day digital operations, including listings, pricing, and order fulfilment

• Managed resource planning and allocation across UK and offshore teams
• Supported programme delivery through structured reporting and coordination across multiple teams