Anoushka Pandey
London,United Kingdom
Summary
Accomplished professional with expertise in technology and business transformation strategy, execution, and operational improvement. Demonstrates proficiency in digital transformation frameworks, cloud computing platforms including Microsoft Azure, AWS, and GCP, as well as advanced technologies such as IoT, AI, machine learning, and robotic process automation. Skilled in delivery leadership using Agile methodologies like Scrum and SAFE, alongside governance, risk management, and compliance across regulatory and information security domains. Adept at executive coaching for senior stakeholders including directors and C-suite executives while driving benefits realisation and value delivery through structured development and performance management. Committed to enhancing customer satisfaction through innovative solutions that integrate partner ecosystems with cutting-edge tools such as Snowflake, Tableau, Power BI, Jira Align, Confluence, Miro, and ServiceNow.
Overview
2026
2026
years of professional experience
6040
6040
years of post-secondary education
1
1
Certification
Work history
Head-Technology and Business Transformation
TCS UK
London, United Kingdom
07.2022 - 12.2025
- Directed a £52m+ digital transformation portfolio spanning product, engineering, cloud, DevOps, Cloud Ops, Cloud SecOps, Architecture and data, ensuring strategic alignment and delivering measurable business value, championing AI-driven automation and data-driven strategies.
- Led the integration of advanced technologies into enterprise platforms, ensuring scalable, secure, and future ready architecture that meets evolving customer needs.
- Simplify complex business processes and design intuitive digital experiences, working closely with enterprise architects and cross functional teams to deliver customer centric outcomes.
- Oversee delivery governance across application management, product, engineering and design, ensuring robust contract management, regulatory compliance, and embedded security controls.
- Drive multi tower transformation, aligning teams to streamline operations, enhance user experience, and maximise business value through enterprise level architecture.
- Champion information security, compliance, and risk management, embedding best practices and governance frameworks to support resilient, compliant digital transformation.
- Strategic Programmes
Aegon UK & USA | NatWest | RBS- Scotland and England
- 1. Intelligent Geneways Management: RPA, Data Enrichment and AI Tracking
- Led end-to-end implementation of AI automation solutions using Pega, RPA, and Control-M, leveraging microservices architecture for scalability and resilience. Deployed cloud-native platforms with robust security, seamless data flow between LexisNexis and internal systems Applied architectural techniques such as load-balancers, fault-tolerant design, and asynchronous communication, ensuring system availability and reliability in critical operations.
- Delivered enterprise-wide transformation by modernising legacy systems and integrating AI-driven insights and automation strategies, enhancing scalability and resilience across multiple business units, and delivering enterprise scale.
- Strengthened governance and compliance (AML, GDPR, corporate standards) by embedding security and regulatory exposure by 25% and improving operational performance.
- Championed agile delivery, scaled SAFE, leading 20+ cross-functional workshops across multiple business units, ensuring seamless service management, and improved resilience with a 25% increase in mean time between failures.
- Reduced critical 'one-way' customer tracking system for a major bank by integrating Experian and LexisNexis data sources with Rega, RPA, Control-M, and AI automation, transforming a legacy, non-functional process into a real-time, intelligent customer tracking system.
- Impact: AI-Driven Outcomes:
- Reduced manual effort by 40% and accelerated processing by 25% through AI-powered automation, boosting efficiency and productivity.
- Achieved a 25% reduction in data-driven validation, increasing system availability and resilience.
- Increased £2m annual savings by automating manual processes, reducing operational costs and enhancing data quality.
- Improved customer satisfaction by 30% via faster, error-free service delivery.
- 2. Cloud & Data Migration: Tableau Cloud Migration
- Led the migration of over 500+ Tableau dashboards from on-premises Tableau Server (TRANSMERCIA) to AWS-hosted Tableau Cloud, ensuring seamless transition for active users and introducing a new license category to optimize access and management. Pega Marketing Intelligence (MI) served as the primary data source, with data extracted via Pega BIX and REST APIs but not using overall Pega data for analytics.
- Data from Pega MI was harmonized and exposed through REST APIs, staged in AWS S3, and available to Amazon Athena for governed, scalable querying.
- A custom Tableau Bridge connector was implemented to bridge Pega MI APIs and Tableau Cloud, enabling scheduled, secure data refreshes without direct access to Pega's live environment.
- RPA was leveraged for cloud infrastructure and multi-level data security tasks, including 90-day password reset exceptions to maintain data integrity and compliance within Tableau Cloud.
- Automated user provisioning and access management via Control-M, ensuring rigorous end-to-end validation and user dashboards, data sources, user permissions and access to specific dashboards.
- The migration reduced reporting latency by 25% and improved time-to-insight by 30%, with exponential cost savings and management via AWS CloudWatch and Tableau Cloud analytics resulting in a 20% infrastructure cost improvement.
Vodafone Group and Technology, UK Merger & Acquisition
- Led the Vodafone-Tesco UK merger as programme lead, driving technology transformation by orchestrating the strategic integration of two major telecom organisations. My leadership approach combined transformational vision with democratic participation, empowering teams to overcome industry specific challenges and achieve measurable business value.
- Directed the strategic and technical execution of the merger, overseeing secure migration of 500 critical applications and over 50 million customer records, with zero-disruption to operations architecture.
- Implemented a robust, multi-layered data segregation architecture, enforcing strict technical and physical separation between Vodafone and Tesco. The UK data store met CMA and other regulatory requirements. Deployed centralized IAM, RBAC, and MAC controls, coupled with encryption at rest and in transit, to restrict unwanted access and safeguard sensitive information.
- Spearheaded the technical filtering and prioritization of 180 critical applications from an initial pool of over 300, leveraging automated ETL pipelines and detailed data lineage mapping to ensure seamless migration and data integrity.
- Orchestrated cross-level segmentation and micro-segmentation, isolating data streams by business unit and technology stack to prevent unauthorized data leakage. User access and data access were verified via IAM and RBAC.
- Automated provisioning and de-provisioning of access rights ensuring only the most personnel could access relevant data sets, with continuous monitoring, audit logging, and anomaly detection for real-time threat mitigation.
- Delivered measurable efficiency gains and network quality improvements, supporting the merger's long-term investment and innovation goals while safeguarding against regulatory risk.
- Impact:
Kingfisher PLC, UK
- Led the pioneering digital transformation programme, orchestrating e-commerce infrastructure and data integration across 5 European sites. Introduced containerised micro-services at edge nodes for ultra-low latency, a rarely implemented approach in UK e-commerce, dramatically cutting cycle times and boosting responsiveness.
- Led the migration of legacy applications and infrastructure to AWS and Azure, consolidating resources and reducing the physical footprint by over 70%, delivering substantial cost savings.
- Devised a hybrid cloud strategy using secure SD-WAN and resilient connectivity, ensuring seamless data flow and business continuity.
- Modernised core IT operations by decommissioning legacy hardware and migrating business-critical applications to scalable, cloud-native platforms, enhancing system reliability and agility.
- Engineered data-driven exploration with micro-service architecture, enabling real-time analytics and data flow to store customer engagement paths and sales engagement in UK e-commerce transformations.
- Expanded serverless architecture adoption for complex data processing and edge workloads, achieving a highly scalable, cost-efficient infrastructure emerging in the UK market.
- Developed an automated customer tracking framework with centralized management and AI-agnostic policy enforcement, setting a precedent for predictive automation strategies uncommon in UK e-commerce.
- Implemented a comprehensive automation strategy using AI-driven workflows, advancing customer insight response and real-time operational insight, highlighting a forward-thinking approach to digital transformation.
Sainsbury's Technology UK
- Directed a £10m+ digital transformation programme, pioneering advanced technology solutions in DevOps, Cloud (Azure/AWS), microservices, and data platforms, boosting delivery efficiency by 20% and setting new benchmarks in UK retail innovation.
- Delivered large-scale transformation programmes, each solving critical business challenges and enhancing productivity:
- 1. Digital Trading Platform: Streamlined end-to-end trading operations, reducing transaction latency and accelerating time-to-market for new products.
- 2. Integration of Pega Systems (ISP) upgraded Pega Models and enhanced customer engagement using real-time insights and advanced Salesforce modeling for marketing and sales teams.
- 3. Enhanced digital marketing and Salesforce-led marketing and sales teams, enhancing customer insights and driving brand engagement.
- 4. Improved customer engagement through advanced Net Promoter Scores (Product Personalization): Enhanced customer loyalty and engagement through real-time dynamic personalization and real-time profiling.
- 5. Sainsbury's Affiliate Programme: Achieved a 25% increase in affiliate-driven marketing engagement and optimising partnerships by Affiliate Programme.
- Impact:
Head - Delivery Governance & Excellence [Defence, Energy Resource, Lifesciences Sectors | UK, Europe, USA, India and EMEA
TCS | New Delhi, India
New Delhi, India
08.2019 - 06.2022
- Defence Sector (Indian Navy and Indian Airforce)
- 1. INS Vikrant Indigenous Aircraft Carrier
- Drove delivery governance and risk management during high-stakes harbour and sea trials, ensuring zero disruption in critical testing phases.
- Led digital transformation by introducing robust IT infrastructure and mission-critical software integration, enabling seamless system communication and compliance under national security protocols.
- Innovated by implementing advanced digital audit and compliance frameworks that ensured secure and transparent operations in a confidential environment, setting a new standard for defence excellence.
- 2. Tata-Airbus-DSV/Smart Aircraft Programme
- Oversaw delivery governance for the joint Tata-Airbus manufacturing setup, driving enterprise-wide IT infrastructure modernisation and system integration.
- Championed digital transformation through supply chain digitalisation, enhancing production bottlenecks and enhancing quality controls.
- Introduced predictive analytics solutions to optimise manufacturing processes, improving the programme's manufacturing excellence.
Energy Resource Sector (UK & Europe)
- Directed governance and compliance for 29 major clients, driving 100% audit compliance through innovative risk management and proactive governance controls.
- Led digital transformation by modernising legacy systems with cloud-first and automation strategies, significantly improving system stability and operational resilience.
- Introduced monitoring solutions and process integration for all 29 major clients, ensuring proactive risk management and incident intervention, resulting in improved uptime and cost savings.
Life Sciences & Healthcare Sector (Europe & USA) | Pioneered digital transformation in healthcare for Sanofi Pharmaceuticals
- Led global digital health transformation for Sanofi across 17 major clients, driving 100% audit compliance through innovative methods using machine learning for patient engagement and personalised healthcare.
- Harnessed healthcare technology by overhauling legacy IT systems and integrating AI-driven insights, reducing regulatory exposure by 25%.
- Built scalable, secure delivery and governance frameworks, reducing operational costs by 20% and driving sustainable capability-building for cross-functional global teams.
TCS BaNCS Banking and Financial Services - South Africa Region IT Programme Manager
08.2018 - 08.2019
- Directed 12+ DevOps and data projects, achieving 95% sprint completion and 20% backlog reduction using Tableau, NLP, AWS, and data lakes.
- Implemented AI/ML-driven fraud detection and automation, enhancing data security, compliance, and customer risk profiling.
- Improved user experience scores by 18% and reduced operational risk by 25%, enabling delivery with regulatory and business priorities.
National Broadband- Service Delivery Manager
Mumbai
12.2017 - 08.2018
- Directed end-to-end technology operations for Telstra, Optus and Vodafone Australia Networks, managing 3000+ staff across ODCs in Australia and India.
- Achieved a 25% reduction in incident resolution time, 20% uplift in customer satisfaction and improved CSAT from 82% to 90% through agile delivery and data-driven optimisation.
- Led automation, root cause analysis, and proactive network rehabilitation, reducing repeat faults by 35% and increasing team productivity by 22%.
- Embedded a culture of continuous improvement and transformation across geographically dispersed teams, ensuring consistent service excellence, delivery transparency, and stakeholder engagement.
- The broadband telecommunication technologies included FTTH, HFC, FTTP, FTTC, FTTN, ADSL, VDSL, Cable Broadband, and Wireless Broadband (4G/5G).
- Telecommunication Sector Australia, India, Mumbai
DEG Operations Lead - AP/AR, Banking and AD
Capgemini | Paris, France, India
Paris, France
08.2015 - 03.2017
- Managed delivery for 8 enterprise clients across Europe, improving efficiency by 15% through structured governance and cross-border stakeholder collaboration.
- Led operation and delivery excellence for banking, accounts payable, and receivables, ensuring seamless financial process and compliance across hospitality clients.
- Spearheaded the development of a Neogen application by my team to streamline ticketing and issue resolution, significantly improving operational efficiency and customer satisfaction.
- Oversaw integration and management of Active Directory (AD) solutions to enhance security, access control, and IT infrastructure for client environments.
- Drove business transformation through technology optimisation, process automation, and stakeholder alignment, delivering measurable improvements in service delivery and operational performance.
Senior technical consultant
Triton Technologies Corp .Ltd | New Delhi, India
Delhi NCR-Gurgaon DLF City Centre, India
02.2015 - 08.2015
- Enabled 25% uplift in SaaS adoption for global clients by driving data-led product consulting and aligning delivery with client success metrics.
- Configured and customised the Cvent platform to meet client-specific event management and reporting requirements.
- Managed integration of Cvent with client systems (CRM, databases, payment gateways) to ensure seamless data flow and process automation.
- Troubleshoot technical issues, performed system testing, and ensured platform stability and performance for all client deployments.
- Provided technical documentation, supported upgrades, and advised clients on best practices to enhance platform functionality and user experience.
- Major Clients: BMW | Rolls Royce | Telstra | UHG | Mercedes-Benz | Volkswagen Group
Sr. Technical Consultant
Iyogi Technical Services| DLF City Centre, India
Delhi NCR, India
10.2012 - 11.2014
- Delivered onboarding and fraud prevention enhancements, reducing fraud by 18% and accelerating transaction processing by 22% via advanced analytics. Real-time transaction monitoring and anomaly detection using machine learning algorithms.
- Automated fraud scoring and risk assessment for every transaction, ensuring seamless fraud prevention.
- Multi-factor authentication and identity verification to prevent unauthorised access.
- Integration with global payment networks for seamless fraud assessment.
- Customised fraud rules and thresholds for different customer segments and transaction types.
- Automated alerting and case management for suspicious activities.
- Reporting and analytics dashboards for fraud trends and operational insights.
Product consultant | New Accounts
American Express Pvt Ltd
Delhi NCR
03.2012 - 07.2012
- Assisted with implementation of new-account fraud checks for credit card applications by creating SQL pulls to validate rule outputs, such as high-risk IP velocity and identity mismatches.
- Summarised findings to support senior analysts in fine-tuning fraud thresholds and reviewing queues.
- Monitored performance reports for new-account security controls by refreshing dashboards to track trends in approval rates, fraud rates, and manual review volumes.
Senior Associate - Engineering | British Telecommunication
Wipro Technologies | New Delhi, India
New Delhi
08.2010 - 12.2011
- Engineered and resolved complex network issues, designed router configurations and infrastructure blueprints, improving uptime by 12% and ensuring secure, scalable enterprise connectivity.
- Collaborated with cross-functional teams to implement data-driven diagnostics and technical enhancements, laying the foundation for resilient service delivery.
Education
Master of Business Administration - Marketing and Leadership Strategies
NMIMS UNIVERSITY
IndiaBachelors of Technology - Electronics and Instrumentation Engineering
DR. APJ ABDUL KALAM UNIVERSITY
IndiaSchool - Non-Medical Science (Physics, Chemistry , Mathematics)
Naval Public School
IndiaSkills
- Tech and Business - Transformation Strategy & Execution, Customer Relationships, Partner Integration, Marketing & Research
- Structured Development , Performance Management, Customer Satisfaction
- Executive Coaching & Senior Stakeholder Influence (Director and C-Suite)
- Benefits Realisation & Value Delivery
- Operational Model & Process Improvement (Lean and Continuous Improvement)
- Governance, Risk, Issue & Dependency Management Technology-Enabled & Data and Digital Transformation
- Delivery Leadership (Agile: Scrum, Kanban, SAFE) & Delivery Excellence Budgeting, Financial Planning & Cost Optimisation
- Vendor & Partner Management, Contractual & Delivery Governance & Compliance
- Regulatory, Safety & Information Security Compliance
- Change Adoption, Communications & Management Committee Reporting
- Contractual Obligations, Risk Management, Controls & Checks
Technologies & Practices
- IoT, AI, Machine Learning
- Cloud Computing
- Robotic Process Automation (RPA)
- APIs
- Microservices Architecture
- Serverless Computing
- Containerisation
- DevOps, DevSecOps , CloudSecOps
- Agile Delivery
- Continuous Integration and Continuous Deployment (CI/CD)
- Predictive Maintenance Systems
- Digital Transformation Frameworks
- MRO (Maintenance, Repair, and Overhaul)
- Aircraft Health Monitoring systems
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- Cloud Platforms in Aviation
- (eg data lakes, analytics, MRO integration)
- Snowflake
- Tableau
- Power BI
- Jira
- Jira Align
- Lean Agile
- Confluence
- Miro
- Microsoft Teams
- Slack
- Control-M
- Pega
- Gitlab
- Artifactory
- ServiceNow
- Risk Register
- Roadmap
- Microsoft PPM
Certification
- Hindustan Aeronautics Limited: SU-MK30M, Avionics: Ejection release unit, hydraulic, fuel & control systems, wire designing, sheet-metal design, aerospace designing, Fiber Optics, flight mechanics and LCA
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Cyber Security Foundations
- AWS Certified: Data Analytics
- Data Science Foundations & Data Mining
- IT Service Management (ISO 20000)
- ITIL 4 Foundation
- Implementing Microsoft Azure Infrastructure Solutions
- Agile Ways of Working & Product Owner Certification
- Robotics Process Automation
- Strategic & Sustainable Management
- AI in Modern Leadership
- Microcontroller based Robotic Designing
- Cloud Computing & Governance
Language Proficiency
English, UK
Proficient (C2)
Accomplishments
- 1. Awarded the Smile award for contribution in defence sector and transformation excellence for driving innovative technology strategies and integration frameworks in other sectors.
- 2. Successfully integrated a perpetual £2,000 per minute penalty over 9 hours of production for a TCS through strategic legal and delivery intervention.
- 3. Designed and embedded robust delivery governance frameworks, improving transparency, risk mitigation, and stakeholder satisfaction.
- 4. Awarded Smile Award - Mentored and scaled high-performing agile teams, driving adoption of SAFE practices and a culture of continuous improvement.
- 5. Engineered a proactive cost optimisation solution in AWS, reducing monthly spend from £200K to £53K through custom architecture and automation.
- 6. Awarded TCS Gems for consistent leadership, innovation, and stakeholder impact.
- 7. Recognised as a training topper at Hindustan Aeronautics Limited (HAL), with my name added to the roll of honour for outstanding performance.
- A. Built Auto Path Finder & Anti-falling Robot using Micro-controller AT89C2051
Timeline
Head-Technology and Business Transformation
TCS UK
07.2022 - 12.2025
Head - Delivery Governance & Excellence [Defence, Energy Resource, Lifesciences Sectors | UK, Europe, USA, India and EMEA
TCS | New Delhi, India
08.2019 - 06.2022
TCS BaNCS Banking and Financial Services - South Africa Region IT Programme Manager
08.2018 - 08.2019
National Broadband- Service Delivery Manager
12.2017 - 08.2018
DEG Operations Lead - AP/AR, Banking and AD
Capgemini | Paris, France, India
08.2015 - 03.2017
Senior technical consultant
Triton Technologies Corp .Ltd | New Delhi, India
02.2015 - 08.2015
Sr. Technical Consultant
Iyogi Technical Services| DLF City Centre, India
10.2012 - 11.2014
Product consultant | New Accounts
American Express Pvt Ltd
03.2012 - 07.2012
Senior Associate - Engineering | British Telecommunication
Wipro Technologies | New Delhi, India
08.2010 - 12.2011
Vodafone Group and Technology, UK Merger & Acquisition
Kingfisher PLC, UK
Energy Resource Sector (UK & Europe)
Life Sciences & Healthcare Sector (Europe & USA) | Pioneered digital transformation in healthcare for Sanofi Pharmaceuticals
Aegon UK & USA | NatWest | RBS- Scotland and England
Sainsbury's Technology UK
Master of Business Administration - Marketing and Leadership Strategies
NMIMS UNIVERSITY
Bachelors of Technology - Electronics and Instrumentation Engineering
DR. APJ ABDUL KALAM UNIVERSITY
School - Non-Medical Science (Physics, Chemistry , Mathematics)
Naval Public School