Jack Phillips
Basildon,Essex
Summary
Customer-focused Retail Professional with expertise in resolving complaints and enhancing satisfaction. Utilises strong communication skills and solid experience in money handling and point of sale operations. Known for anticipating customer needs and employing effective sales techniques. Committed to optimising store operations and improving customer experiences.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
retail assistance
Altons garden centre
wickford, England
2022.10 - 2026.01
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Increased sales through effective suggestive selling techniques, influencing customer purchasing decisions.
- Resolved customer complaints, reinforcing customer loyalty and encouraging repeat visits.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Delivered assistance during peak hours to maintain smooth customer flow and enhance service efficiency.
- Assisted in setting up special events and promotional activities in the store to attract customers.
- Maintained clean shop floor, enhancing customer experience and encouraging longer visits.
- Facilitated stock replenishment efforts to uphold store's neat and organised appearance.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Handled transactions, maintaining accurate till records.
Education
GCSEs -
Deanes Secondary School
South Benfleet, Essex 2015.09 - 2020.06
A-Levels - sport coaching
Usp Seevic College
South Benfleet, Essex 2020.09 - 2023.06
Enter your degree - Sport Therapy
Currently Studying At London Metropolitan University
2023.09 - 2026.07
Skills
- Handling difficult customers
- Complaint resolution
- Customer needs anticipation
- Product labeling
- Point of sale operation
- Money handling proficiency
- Retail industry understanding
- Communication excellence
- Handling difficult customers
- Complaint resolution
- Customer needs anticipation
- Sales techniques
- Product labeling
- Stocking shelves
Timeline
Enter your degree - Sport Therapy
Currently Studying At London Metropolitan University
2023.09 - 2026.07
retail assistance
Altons garden centre
2022.10 - 2026.01
A-Levels - sport coaching
Usp Seevic College
2020.09 - 2023.06
GCSEs -
Deanes Secondary School
2015.09 - 2020.06