JACK MILLS
Prescot
Summary
Customer service specialist with over 7 years of experience in retail, digital support, and lifestyle fashion environments. Currently supporting customer operations at ARNE, with a strong background from Nike in both store-based and multichannel support. Known for delivering exceptional service, resolving complex customer issues, and promoting brand loyalty. Passionate about the sportswear and performance apparel industry.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Customer Service Advisor
ARNE
2024.09 - 2025.07
- Provide customer support for a premium fashion brand across digital platforms (email, live chat, social).
- Resolve inquiries related to sizing, orders, tracking, returns, and product information.
- Collaborate with logistics and warehouse teams to ensure timely deliveries.
- Communicate in line with ARNE’s premium brand tone, supporting brand loyalty and trust.
- Escalate feedback and report trends to improve customer journey.
Customer Service – Retail
Nike
Liverpool
2024.01 - 2024.08
- Supported in-store customers with purchases, exchanges, and product advice.
- Handled complaints and resolved issues related to deliveries and returns.
- Assisted with digital orders and encouraged use of Nike’s online services.
- Ensured store was visually aligned with brand standards, including stock and promotional setup.
- Promoted Nike's loyalty and digital platforms.
Commercial Athlete
Nike
Liverpool
2022.10 - 2024.01
- Delivered an elevated customer experience through product knowledge and in-store assistance.
- Supported visual merchandising, cash handling, and daily store operations.
- Participated in Nike community campaigns and product education sessions.
Sales Assistant
Wilko
2018.04 - 2022.09
- Delivered friendly customer service and processed transactions.
- Managed restocking and assisted in maintaining store presentation.
- Helped customers with product location, returns, and store queries.
Performance Analyst (Placement)
Tranmere Rovers FC U14
2021.11 - 2022.05
- Gathered performance data through match filming and analysis.
- Delivered key insights to coaching staff to aid player development.
- Built independence and discipline in a fast-paced sports environment.
Food Runner (Work Experience)
Pesto
2018.01 - 2018.04
- Provided efficient front-of-house support in a high-volume restaurant.
- Maintained hygiene and assisted with table turnover and customer requests.
Admin & Research (Work Experience)
ChargePoint Technology
2016.07 - 2016.09
- Carried out administrative support tasks and customer research for the sales team.
Education
BA (Hons) - Sport Management and Development
Edge Hill University
2019.01 - 2022.01
BTEC Level 3 Sport Extended Diploma - undefined
Cronton Sixth Form College
2017.01 - 2019.01
BTEC Level 2 Extended Certificate - Sport
Cronton Sixth Form College
2016.01 - 2017.01
GCSEs - undefined
Gateacre Comprehensive
2011.01 - 2017.01
Skills
- Customer Experience & Complaint Resolution
- E-Commerce & Retail Customer Support
- Multichannel Communication (Email, Chat, Social, In-Person)
- Order Processing, Returns & Tracking
- CRM Tools (Shopify)
- Upselling & Product Recommendations
- Visual Merchandising & Brand Presentation
- Stock Management & Delivery Coordination
- Fast-Paced Team Environments
Timeline
Customer Service Advisor
ARNE
2024.09 - 2025.07
Customer Service – Retail
Nike
2024.01 - 2024.08
Commercial Athlete
Nike
2022.10 - 2024.01
Performance Analyst (Placement)
Tranmere Rovers FC U14
2021.11 - 2022.05
BA (Hons) - Sport Management and Development
Edge Hill University
2019.01 - 2022.01
Sales Assistant
Wilko
2018.04 - 2022.09
Food Runner (Work Experience)
Pesto
2018.01 - 2018.04
BTEC Level 3 Sport Extended Diploma - undefined
Cronton Sixth Form College
2017.01 - 2019.01
Admin & Research (Work Experience)
ChargePoint Technology
2016.07 - 2016.09
BTEC Level 2 Extended Certificate - Sport
Cronton Sixth Form College
2016.01 - 2017.01
GCSEs - undefined
Gateacre Comprehensive
2011.01 - 2017.01