Faith Edobor Ehigie
London
Summary
Successful customer service advisor with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Arvato Connect Ltd
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- resolving customer information on sales force
- responding and sending emails to customer
- dealing with commission claims
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- working with volkswagen vehicles
- putting client emails on the right ports
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- express care, patient and empathy when handling customer interaction for personal experience
- maintaining customer satisfaction
Customer Service
Chelf Zone
05.2022 - 01.2023
- Developed customer service scorecards to measure customer service performance.
- Provided exceptional customer service to customers.
- recorded and processed customer data accurately
- Offer prompt solutions to maintain customer satisfaction
- Answered customer telephone calls promptly and improved on-hold wait time
- Maintained excellent customer service and a positive attitude.
- Participated in customer service training for internal teams to share knowledge and experience and improve the quality of customer service.
- Met sales goals by offering excellent customer service.
- Sending and receiving emails from customer
Support Worker
Racheal Care Home
04.2018 - 02.2020
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Documented client progress and activities in accordance with agency policies and procedures.
- handling customer with care.
Education
Bachelor of Arts - Business Management
Oxford Brookes University
Oxford, United Kingdom09.2023
Bachelor of Arts - Art And Industral Design
Mushood Abiola Polytechnic
Nigeria12.2020
Lords College
12.2018
Skills
- Call center experience
- Outstanding Customer service and Customer care
- Customer Relations
- Ability to multitask and work under pressure
- Call Center Operations
- Complaint Handling
- Microsoft Office Suite/Excel
- Complaint resolution
- Sales Force Entry
- IT Skills
- Good listening skills
- Willingness to learn
- Friendly telephone manner
- Problem-solving abilities
- Critical Thinking
Timeline
Customer Service Advisor
Arvato Connect Ltd
02.2024 - Current
Customer Service
Chelf Zone
05.2022 - 01.2023
Support Worker
Racheal Care Home
04.2018 - 02.2020
Bachelor of Arts - Business Management
Oxford Brookes University
Bachelor of Arts - Art And Industral Design
Mushood Abiola Polytechnic
Lords College
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