Jack Kingston
Penryn,Cornwall
Summary
Reliable professional with plenty of experience in the hospitality field. With a history of leading a small team and working alone, as well as, high pressure environments and ability to promptly make decisions in tricky situations. Multitasking at a high capacity and a knack for customer relations and service, I feel like I could be a strong asset to your team.
Overview
2
2
years of professional experience
Work History
Restaurant & bar manager
Watership Down Inn
Laverstoke, Hampshire
11.2023 - 09.2024
- Tracked inventory levels to prevent shortages of key supplies or ingredients.
- Built loyal customer base by creating welcoming environment with top quality service.
- Managed staffing rosters, ensuring optimal coverage during busy periods.
- Maintained high standards of hygiene and cleanliness across the restaurant and bar area.
- Handled cash transactions, ensuring accurate bookkeeping at all times.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Increased tripadviser reviews after taking over as manager, from consistent 2 and 3 stars, to consistent 4 and 5 stars
Bar staff member
Whitchurch Sports and Social Club
Whitchurch, Hampshire
05.2023 - 10.2023
- Collected, washed and put away glassware between guests.
- Created speciality drinks according to exact customer requests and preferences.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Restocked bar efficiently during busy periods.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared beverages, ensuring consistent quality.
- Refused drinks service to guests without appropriate proof of age.
Restaurant waiter
Watership Down Inn
Laverstoke, Hampshire
11.2022 - 04.2023
- Prepared tables for guests and reset tables between customers.
- Verified completed orders and served guests at tables.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Advised on food and drink choices based on customer preferences.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Worked effectively under pressure during peak hours, ensuring timely services.
Education
GCSEs - Maths English, Science, Photography, Design & Technology, Geography and Business Studies
Testbourne Secondary School
Whitchurch, Hampshire 09.2016 - 05.2021
A-Levels - Physics, Maths and Sculpture
Peter Symmonds College
Winchester, Hampshire 09.2021 - 05.2023
Bachelor of Arts - Interior Design
Falmouth University
Falmouth 09.2024 -
Skills
- Interpersonal communication
- Cleaning and sanitation procedures
- Conflict Resolution
- Bar equipment operation
- Staff training
- Cash handling
- Customer Service
- Initiative taking
Timeline
Bachelor of Arts - Interior Design
Falmouth University
09.2024 -
Restaurant & bar manager
Watership Down Inn
11.2023 - 09.2024
Bar staff member
Whitchurch Sports and Social Club
05.2023 - 10.2023
Restaurant waiter
Watership Down Inn
11.2022 - 04.2023
A-Levels - Physics, Maths and Sculpture
Peter Symmonds College
09.2021 - 05.2023
GCSEs - Maths English, Science, Photography, Design & Technology, Geography and Business Studies
Testbourne Secondary School
09.2016 - 05.2021
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