Evie Conesa Lerma
London
Summary
I am a motivated young professional with hands-on experience in restaurant management, where I’ve developed a strong passion for creating welcoming guest experiences and supporting the teams I work with. I take pride in delivering excellent customer service, training and motivating staff, and keeping daily operations running smoothly. Whether managing time-sensitive tasks, resolving customer concerns, or handling cash and inventory, I approach every responsibility with reliability and a positive attitude.
What drives me most is building an atmosphere where both guests and team members feel valued. I’m a resourceful leader who enjoys bringing out the best in others, and I’m eager to continue growing in this field. I’m excited for the opportunity to contribute my energy, professionalism, and dedication while continuing to learn and expand my skills in my desired role.
Overview
7
7
years of professional experience
Work history
Restaurant & bar manager
The Tipsy Fox
Southwater, West Sussex
09.2024 - 09.2025
- Promoted seasonal specials successfully attracting more customers.
- Trained new staff members effectively resulting in quicker acclimation to job roles.
- Coordinated reservations smoothly leading to an organised seating system.
- Collaborated with kitchen staff effectively managing service flow during peak hours.
- Built a loyal customer base due to excellent service provision.
- Monitored food preparation processes, maintaining consistency in meal quality.
- Tracked inventory levels to prevent shortages of key supplies or ingredients.
- Handled cash transactions, ensuring accurate bookkeeping at all times.
- Maintained high standards of hygiene and cleanliness across the restaurant and bar area.
Bar Staff Member/ Waitress
The George and Dragon
Horsham
08.2023 - 09.2024
- Greeted and seated guests to ensure prompt, high-quality service.
- Processed cash, credit card, and voucher payments to expedite transactions.
- Applied upselling and cross-selling techniques to enhance customer orders.
- Monitored supply levels and generated purchase orders to maintain bar inventory.
- Ensured compliance with health codes, sanitation standards, and licensing regulations.
- Maintained well-stocked bar area for smooth operational flow during shifts.
- Provided personalised service by proactively anticipating customer needs.
- Facilitated training for new staff members on bar operations and customer engagement.
Football instructor/helper
Football For Kids, F4K
03.2019 - 04.2024
- Assisted children in learning football through guidance and support during activities.
- Set up equipment and facilitated warm-ups as a group leader.
- Communicated effectively with parents regarding children's progress and activities.
- Addressed medical situations promptly, ensuring child safety during sessions.
- Maintained positive relationships with colleagues by providing assistance on complex tasks.
- Created a comfortable environment for children to enhance participation and enjoyment.
Waitress/ Front of House
Wagamama
Horsham, UK
12.2022 - 07.2023
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Checked guest satisfaction regularly, addressing any issues promptly.
Education
Bachelor of Arts with Honours - Tourism and Events Management
University of Westminster
London, UK 09.2024 -
A-Levels - Spanish, Film Studies, Travel and Tourism
The College of Richard Collyer
Horsham, West Sussex 01.2022 - 01.2024
GCSE - undefined
Tanbridge House School
Skills
- Restaurant management
- Time management
- Customer service
- Sociability
- Teamwork
- Customer communication
- Staff training
- Multitasking proficiency
- Cash handling
- Complaint handling
- Team motivation
- Stock control
- Allergen awareness
LANGUAGES
English
Proficient (C2)
Spanish
Elementary
References
References available upon request.
PERSONAL INFORMATION
- Age: 20
- Date of birth: 2005-19-09
- Driving License: Full UK Driving License
Timeline
Restaurant & bar manager
The Tipsy Fox
09.2024 - 09.2025
Bachelor of Arts with Honours - Tourism and Events Management
University of Westminster
09.2024 -
Bar Staff Member/ Waitress
The George and Dragon
08.2023 - 09.2024
Waitress/ Front of House
Wagamama
12.2022 - 07.2023
A-Levels - Spanish, Film Studies, Travel and Tourism
The College of Richard Collyer
01.2022 - 01.2024
Football instructor/helper
Football For Kids, F4K
03.2019 - 04.2024
GCSE - undefined
Tanbridge House School