Jack Hoyland
Manchester
Summary
I am a hardworking individual, flexible to help get the job done regardless of the challenge whilst maintaining enthusiasm. I enjoyed my years in education learning about zoo management and working safely with animals, but I am now eager to put my profound knowledge to use after my skills have been well rounded working in retail and hospitality.
Overview
9
9
years of professional experience
Work history
Front of house team member
Premier Inn Hotel
Manchester and Crewe
2021.06 - Current
- Worked across three roles; Receptionist, Bar tending and Waitering. Becoming a strong and reliable member of staff and showing new staff members the company values and roles.
- Delivered polite, professional customer service to enhance business reputation through and give positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Gained valuable experience with dealing with customers and helping in a professional manner should they have any complaints or queries.
- Enhanced guest experience with a friendly and helpful attitude building a good rapport to make them feel welcomed and more likely to return.
- Captured and processed client information, entering data into online systems for wider company use.
Elephant Sanctuary Volunteer
Following Giants Elephant Sanctuary Koh Lanta
Koh Lanta Yai, Thailand
2026.02 - 2026.02
- Prepared food buckets for elephants without physical contact.
- Maintained footpaths around sanctuary to ensure safe access for customers.
- Cleaned and organised enclosures for animal welfare.
- Educated visitors on elephants and sanctuary operations.
- Monitored elephant behaviours with mahouts to uphold safety protocols.
Sales assistant
Greggs Bakery
Manchester
2019.06 - 2020.08
- Managed till operations smoothly, reducing waiting time for customers.
- Made sure there was a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Improved customer service by efficiently handling queries and complaints.
- Over a year's experience of intense public engagements due to working in Manchester's busy terminal 2 at the airport.
Animal care assistant
Wythenshawe Community farm
Manchester
2017.06 - 2017.06
- Adhered to established regulations for animal care and treatment while ensuring safe and healthy environments.
- Employed safe and humane methods for handling and restraining animals during transport and medical procedures.
- Maintained cleanliness and hygiene of sheds, pens, and stables to support animal health and well-being.
Education
Foundation and Top up bachelors degree - Zoo Management
University Centre Reaseheath
Nantwich, Cheshire East 2021 - 2024
BTEC Level 3 - Animal care and management
Manchester College
Manchester 2018 - 2021
GCSEs - English, Mathematics, Science, Food tech, BTEC level 2 in Sports and ECDL qualification.
Newall Green High School
Manchester 2013 - 2018
Skills
- Excellent customer service, building strong rapports with the public
- Ability to work well within a team but also use good initiative when working independently
- Extremely flexible to help support and ensure that tasks are completed whilst maintaining enthusiasm
- Proficient in the use of Microsoft office and general IT skills to compile data
- Reliable, especially when working efficiently under pressure
- Tactfulness with difficult customers
- Ability to get stuck in and do whatever is necessary to get the job done
Other Experiences
Football Coaching
Benchill Celtic Junior Football Club
Nov 2016 - 2023
Excellent commitment and organisation of training sessions.
Gained knowledge and experience shadowing qualified coaches.
Developed confidence and communication skills with large and diverse groups.
Safari Educational trip
Kruger and Balule Safari and Moholoholoh Wildlife
Rehabilitation Centre , South Africa
Feb 2023
Developing the ability to identify different animal species, their behaviour, and habitats.
Hands-on experience in the field, including data collection, tracking, and monitoring
wildlife.
Learning about and respecting local cultures, customs, and traditions.
Adapting to new environments, climates, and living conditions
Affiliations
- In my leisure time, I enthusiastically follow football, regularly attending matches both at home and away to support my favourite team and broaden my cultural knowledge. I also have a keen interest in wildlife and conservation, which I indulge by frequently visiting zoos and wildlife parks.
References
References available upon request.
Timeline
Elephant Sanctuary Volunteer
Following Giants Elephant Sanctuary Koh Lanta
2026.02 - 2026.02
Front of house team member
Premier Inn Hotel
2021.06 - Current
Sales assistant
Greggs Bakery
2019.06 - 2020.08
Animal care assistant
Wythenshawe Community farm
2017.06 - 2017.06
Foundation and Top up bachelors degree - Zoo Management
University Centre Reaseheath
2021 - 2024
BTEC Level 3 - Animal care and management
Manchester College
2018 - 2021
GCSEs - English, Mathematics, Science, Food tech, BTEC level 2 in Sports and ECDL qualification.
Newall Green High School
2013 - 2018