Jack Hodge
Nailsea,United Kingdom
Summary
Offering reliable and hardworking approach, knowledgeable about providing excellent customer service and maintaining clean, organised environment. Strong communication and teamwork skills, with keen interest in learning and adapting quickly. Ready to use and develop organisational, multitasking, and problem-solving skills within role.
Overview
6
6
years of professional experience
Work history
General assistant
Tesco
Falmouth, Cornwall
09.2021 - 08.2025
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Dealt with complaints professionally leading to swift problem resolution.
- Handled cash transactions accurately, enhancing financial integrity.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Worked on till operations efficiently reducing queues at the checkout.
- Greeted guests and clients with warmth and professionalism.
Bartender
Penny Come Quick
Falmouth, Cornwall
11.2024 - 02.2025
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Checked identification of customers to ensure legal drinking age compliance.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Developed rapport with regular patrons fostering a loyal customer base.
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
Team leader
Tesco
Nailsea, North Somerset
04.2019 - 08.2021
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Education
Bachelor of Arts - Game Animation
Falmouth University
Falmouth 09.2021 -
NVQ Level 3 - Game Animation
Boomsatsuma
Bristol 09.2019 - 06.2021
GCSEs - Maths and English
Boomsatsuma
Bristol 09.2019 - 06.2021
Skills
- Performance under pressure
- Creativity in problem-solving
- Team player
- Customer Service
Affiliations
- Spanish Language
- Travel
Timeline
Bartender
Penny Come Quick
11.2024 - 02.2025
General assistant
Tesco
09.2021 - 08.2025
Bachelor of Arts - Game Animation
Falmouth University
09.2021 -
NVQ Level 3 - Game Animation
Boomsatsuma
09.2019 - 06.2021
GCSEs - Maths and English
Boomsatsuma
09.2019 - 06.2021
Team leader
Tesco
04.2019 - 08.2021
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