Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Amy Girdwood

Dunoon,Argyll and Bute

Summary

I have completed an Apprenticeship in Business and Administration through the University of Highlands and Islands. Whilst studying for my Apprenticeship I was nominated by my tutor as a Rising Star. This resulted in me having extra training days to promote confidence in the workplace and enhance my learning.

Whilst studying on my apprenticeship I have gained experience in using Word, creating spreadsheets and databases with information such as stock takes from The Blairmore shop. Currently I deal with all the invoices that we receive, by checking off orders and filing once processed. I also have experience with making and receiving telephone calls and compiling emails, as when we have planned night time events or Christmas meals, it is my role to make the phone calls or email our lovely customers requesting payments, contact details and allergy information. This means I also have experience with the Data Protection Act 2018 as I am used to handling information that comes under the General Data Protection Regulation (GDPR). I understand how important confidentiality is in the workplace. This is something that I would undertake to ensure the privacy and confidentiality of information whilst promoting a safe and trusting environment. Other skills I have include good organisation, communication, and time management. I believe that working as part of a small team it is really important to be flexible, a good team player, open, honest and be able to confidently work independently when needed.

Finally I would like to add that I am a positive person who is keen to learn and who will give 100% to the role.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

General assistant

The Blairmore
Blairmore by Dunoon, Argyll and Bute
2022.05 - Current
  • I arrange displays to attract customers into the shop.
  • I handle complaints effectively to ensure quick problem resolution.
  • I perform regular cleaning duties to maintain a pleasant working environment.
  • I assist in managing inventory for effective stock control.
  • I support colleagues during busy times to enhance customer satisfaction.
  • I maintain an organised workspace to ensure smooth operations.
  • As part of the team I deliver high-quality customer service to achieve customer satisfaction.
  • As part of my role I operate the till efficiently to minimise queues at the till.
  • I place and check off orders for The Blairmore shop and add prices onto our till system when new products are delivered.
  • I am required to contact customers via email and telephone.
  • I am also involved in working in the cafe front and back of house so have great customer relations.

Education

Dunoon Grammar School
Dunoon, Argyll and Bute
2017.08 - 2023.06

SVQ Level 5 - Business and Administration

UHI Argyll
Argyll and Bute
2023.11 - 2024.12

Skills

  • Creativity in problem-solving
  • Empathy towards customers
  • Performance under pressure
  • Strong adaptability
  • Patience and courtesy
  • Multitasking proficiency
  • Team player
  • Customer Service
  • Calm under pressure
  • Quick learner

Affiliations

  • Walking
  • Reading books

Timeline

SVQ Level 5 - Business and Administration

UHI Argyll
2023.11 - 2024.12

General assistant

The Blairmore
2022.05 - Current

Dunoon Grammar School
2017.08 - 2023.06
Amy Girdwood