Jack Francis Derbyshire
England
Summary
Experienced customer service specialist with a decade of success in fast-paced environments. Proven track record in leading teams, managing stress effectively, and providing top-tier service. Actively seeking opportunities in bar work, leveraging extensive supervisory experience and a personal license. Strong interpersonal and organizational abilities contribute to operational efficiency and customer engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Store assistant
Aldi
Rochdale, England
2025.07 - Current
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Supported colleagues during peak hours for efficient checkout process.
- Handled complaints efficiently, ensuring customer satisfaction.
- Maintained store cleanliness for an appealing shopping environment.
Bar Supervisor
Barpop
Manchester
2024.01 - 2025.06
- Manage daily operations of a busy city centre bar.
- Lead and mentor the bar team, providing training and support.
- Responsible for opening and closing the venue.
- Handle customer complaints and ensure high levels of customer satisfaction.
- Cash up tills and assist with managerial tasks.
Support Worker
Aegis 24/7
Sheffield
2023.01 - 2024.05
- Provided day-to-day care and supervision to young people.
- Supported independent living skills including cooking, shopping, and household tasks.
- Maintained a therapeutic environment and worked restoratively with residents.
Crew Trainer
McDonald's
Bredbury
2014.01 - 2023.01
- Trained and mentored new staff members.
- Managed team areas and supported shift leadership.
- Handled cashing up and customer complaints efficiently.
- Ensured quality standards and procedures were followed consistently.
Education
High School - undefined
Alder Community High School
2004.01 - 1 2009
Skills
- Customer Service
- Team Leadership & Mentoring
- Conflict Resolution
- Cash Handling & Tills
- Staff Training
- Calm Under Pressure
- Interpersonal Communication
- Venue Opening/Closing Procedures
Certification
Personal License Holder – Certified to supervise the sale of alcohol
Timeline
Store assistant
Aldi
2025.07 - Current
Bar Supervisor
Barpop
2024.01 - 2025.06
Support Worker
Aegis 24/7
2023.01 - 2024.05
Crew Trainer
McDonald's
2014.01 - 2023.01
High School - undefined
Alder Community High School
2004.01 - 1 2009