Jack Dawson

• Answered and resolved intercom calls in a professional and courteous manner.
• Maintained accurate logs by recording information gathered through the intercom system.
• Worked closely with the Technical Team and Customer Response Centre to report and escalate on-site equipment faults.
• Monitored live sites and responded appropriately to issues as they arose.
• Carried out administrative duties as required.
• Processed PCNs, carrying out thorough checks to ensure parking charges were issued to the correct vehicles.
• Provided additional administrative support to management, taking on extra tasks and responsibilities as required.
• Assisted with wider operational and administrative duties, helping maintain efficiency across the team.
• Complied with company policies and procedures at all times.
• Supported the company in maintaining quality standards.
• Promoted and protected the company’s image and reputation at all times.
• Provided a high level of customer service, seeking manager support when necessary.
• Kept up to date with technical training on all systems.
• Maintained a safe, neat and tidy workplace, protecting staff and company assets.
• Complied with the company’s Health & Safety policy at all times and reported any concerns to management.
• Communicated effectively across all departments.
• Fulfilled any other duties and responsibilities agreed from time to time.

• Actively support environmental initiatives and document any environmental concerns.
• Adhere strictly to health and safety regulations while carrying out all tasks.
• Collaborate seamlessly with maintenance teams to uphold the park’s cleanliness and appeal.
• Diligently collect litter, ensuring the park maintains a clean and inviting atmosphere.
• Preserve the condition of park amenities, such as benches and play equipment, and report any issues promptly.
• Provide courteous assistance to park visitors, addressing queries and concerns professionally.
• Regularly inspect and maintain waste bins, guaranteeing their cleanliness and functionality.
• Report instances of graffiti, vandalism, or damage for swift action and resolution.
• Uphold the cleanliness and operational status of park cleaning equipment.

• Amending/developing Tsuki Restaurant Management System.
• Being the face of the restaurant, keeping a warm smile and dressed professionally.
• Ensuring employees understand operational priorities.
• Plan and coordinate several different services of the restaurant on a daily, weekly and monthly basis.
• Provided outstanding customer care, aligning with the organisation’s commitment to excellent service.
• Managed phone calls, emails and walk-ins, and processed payments for reservations and gift cards.
• Setting a positive, comfortable, high-class atmosphere.
• Ushering guests to their tables, seating them and briefing them on how to order.

• Arranging and attending meetings with clients, suppliers and staff.
• Creating and maintaining appropriate filing systems for current jobs and previously submitted tenders.
• Creating SOW and BOQ.
• Estimating, competitive pricing and cost planning.
• Maintained a keen eye for detail and consistently delivered accurate results.
• Site surveys assessing project aspects.
• Utilised exceptional communication skills, both verbal and written, to effectively convey information to various stakeholders.

• Arranging and attending meetings with clients, suppliers and staff.
• Estimating and creating BOQ.
• Practised and worked with Conquest & Microsoft Office suite.
• Sending enquiries for materials, plant and subcontractors.
• Tender document preparation.

• Cost accounting for labour, plant and materials used by the company.
• Creating and reading work schedules to coordinate engineers successfully.
• Gained experience in billing and final accounts.
• Managing and creating work schedules for the quotation team.
• Provided accurate quotations using different pricing mechanisms for small to medium-sized jobs including fabric, mechanical, electrical and FRA works.
• Ran reports for other colleagues and managers to work from.
• Shadowed the construction team in the tender process from receiving official documents, site surveys and pricing of the documents.

• Achieved Health and Safety/Works Champion status, serving as a trusted intermediary for colleagues’ employment concerns and successfully liaising with senior management for resolutions.
• Completed office roles in the warehouse, such as counting stock, checking people in and keeping records up to date.
• Completed orders by picking and packing pallets using plant and cutting devices.

• Completed opening up and closing down the store.
• Delivered exceptional service to customers through face-to-face conversation, including helping customers find the correct product and offering alternatives.
• Worked as Shoe Department Supervisor.
• Worked on the tills handling cash and payments.
• Worked towards key performance indicators.