Jack Cunningham
Liverpool,Merseyside
Summary
I believe I am a driven professional, with a background in customer service and managing colleagues this requires efficient multi-tasking; effective time management and clear communication skills. I am skilled at creating and maintaining strong relationships with customers which increase the loyalty and retention. I have showed that I am able to work within a group productively with working in groups during my time in university, I was able to resolve conflict resulting in the best over all outcome for all parties.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Retail Assistant
Asda
Liverpool, Merseyside
04.2021 - Current
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Showed great flexibility working both nights and days in order to cover for employees.
Team Leader
Subway
Liverpool, Merseyside
11.2020 - 03.2021
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Had responsibility of opening and closing the store, while also having the responsibility of owning a shop key.
Sandwich Artist
Subway
Liverpool, Merseyside
11.2018 - 11.2020
- Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
- Greeted regular guests by name and established friendly rapport when taking orders.
- Maintained clean, tidy and organised working areas to maximise efficiency.
Education
Bachelor of Business Administration - International Business
09.2020 -
A-Levels - Spanish, Applied Business, IT
Sept 2018 - Jul 2020
Skills
- Efficient multitasker
- Results driven
- Confident communicator
- Outstanding customer service
- Self-motivated
- Superb time management
Languages
English
Native
Spanish
Intermediate
Timeline
Retail Assistant - Asda
04.2021 - Current
Team Leader - Subway
11.2020 - 03.2021
Edge Hill University - Bachelor of Business Administration, International Business
09.2020 -
Sandwich Artist - Subway
11.2018 - 11.2020
Archbishop Beck Catholic Sports College - A-Levels, Spanish, Applied Business, IT
Sept 2018 - Jul 2020
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