Summary
Overview
Work History
Education
Skills
Timeline
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Maisey Clafton

Wakefield,West Yorkshire

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

2
2
years of professional experience

Work History

Retail Assistant

Primark
Sheffield, South Yorkshire
04.2023 - 09.2023
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Barista

Costa
Castleford, Wakefield
06.2022 - 09.2022
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.

Crew Member

Laser Zone
Castleford, Wakefield
01.2022 - 07.2022
  • Flexibly took on various roles to support workflow.
  • Acted as team player by helping colleagues finish their tasks.
  • Attended to customers with friendly and accurate service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Trained in food safety and hygiene practices.

Education

GCSEs - English, Maths, Science, French, Geography, Hospitality & Catering, Child Development

Kettlethorpe High School, A Specialist Maths and Computing College
Wakefield
09/2015 - 08/2020

A-Levels - Sociology, Health and Social Care

New College Pontefract
Pontefract
09/2020 - 08/2022

Bachelor of Science - Psychology

Sheffield Hallam University
Sheffield
09/2022 -

Skills

  • Efficient multitasker
  • Fashion retail
  • Exemplary customer service
  • Expert communicator
  • Target-driven
  • Self-motivated
  • Outgoing and enthusiastic
  • Customer service oriented
  • Confident communicator
  • Superb time management

Timeline

Retail Assistant

Primark
04.2023 - 09.2023

Barista

Costa
06.2022 - 09.2022

Crew Member

Laser Zone
01.2022 - 07.2022

GCSEs - English, Maths, Science, French, Geography, Hospitality & Catering, Child Development

Kettlethorpe High School, A Specialist Maths and Computing College
09/2015 - 08/2020

A-Levels - Sociology, Health and Social Care

New College Pontefract
09/2020 - 08/2022

Bachelor of Science - Psychology

Sheffield Hallam University
09/2022 -

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Maisey Clafton