Summary
Overview
Work history
Education
Skills
Certification
Languages
Work availability
Timeline
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Jacilanda Gomes

Dagenham ,Barking and Dagenham

Summary

Hardworking Shift Manager with proven experience planning and coordinating large departments to achieve KPIs. Collaborative team player driving productivity and performance through motivation and morale building.

Overview

6
6
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work history

Shift Manager

Jacilanda
London, Barkingside London
10.2020 - Current
  • Directed work of labourers and specialist team members to produce quality results.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Organised work schedules to meet demanding production goals.
  • Provided instructions and feedback to team during shifts.
  • Organising staff rotas to ensure adequate cover for each shift.
  • supervising staff and maintaining health and safety and food hygiene standards.

Waitress assistant

Jacilanda
Sintra, Lisbon, Portugal
08.2018 - 09.2020
  • Maintained strong knowledge of restaurant and menu changes to competently advise allergies or diet limitations.
  • Upheld excellent standards to create safe working environment complying with law regulations and food safety standards.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered outstanding customer service in line with brand by following departmental protocols.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Food production worker

Jacilanda
Chard, Somerset
09.2019 - 08.2020
  • Inspected finished products for quality and adherence to specifications.
  • Adjusted equipment during runs to maintain optimal settings and achieve product quality goals.
  • Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
  • Picked and packed food deliveries per shift with maximum accuracy.
  • Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
  • Collected samples for quality analysis.

Education

Certificate of Higher Education - Scientific-Humanistic of Languages and Humanities

Secondary School- Mem Martins
Portugal
09/2016 - 09/2019

Psychology

University of Greenwich
London
09.2023 - Current

Skills

  • Pre-shift briefings
  • Health and safety compliance
  • Time management
  • Conflict resolution
  • Leadership- I initiate self-directed learning activities to enhance skills and knowledge
  • Teamwork- I foster positive working relationship through active communication and support, encourage teamwork and cooperation to improve dynamic and productivity
  • Management- Delegate tasks and responsibilities to team members in McDonald’s, ensuring a smooth and efficient workflow

Certification

I have successfully completed first aid at work, in October of 2022 by “ Pulse First Aid Ltd”.

Food And Safety at work.

Languages

English
Fluent
A1
Portuguese
Native
A1
French
Beginner
A1

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Psychology

University of Greenwich
09.2023 - Current

Shift Manager

Jacilanda
10.2020 - Current

Food production worker

Jacilanda
09.2019 - 08.2020

Waitress assistant

Jacilanda
08.2018 - 09.2020

Certificate of Higher Education - Scientific-Humanistic of Languages and Humanities

Secondary School- Mem Martins
09/2016 - 09/2019

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Jacilanda Gomes