Debra Lewis
Brigg,Lincolnshire
Summary
Talented Shift Leader with experience recruiting, training and supervising hardworking teams. Communicates and builds relationships constructively to engage and motivate staff. Promotes company values to uphold professional service operations.
Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
31
31
years of professional experience
Work history
Shift leader
Tesco
Barton upon humber
2022.09 - Current
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Assisted customers in product selection, improving sales figures consistently.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Conducted regular equipment checks for optimal performance.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Provided instructions and feedback to team during shifts.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Answered questions and resolved employee complaints.
- Displayed goods and prices clearly to maximise customer interest.
- Handled grievances professionally to maintain staff satisfaction levels.
Shift leader
Tesco
Sowerby bridge, West Yorkshire
2020.09 - 2022.09
Customer service
Tesco
Sowerby Bridge, West Yorkshire
2006.08 - 2020.09
- Managed incoming calls for improved customer service.
- Provided quality customer service, resolving client concerns efficiently.
- Trained staff members, ensuring excellent customer service.
- Provided excellent customer service by addressing queries promptly.
- Motivated staff to deliver exceptional customer service.
- Handled returns and exchanges for improved customer service.
- Resolved issues swiftly, providing high-quality customer service.
- Enhanced customer service with proactive complaint resolution strategies.
Sales assistant
Toy master
Halifax
1995.02 - 2006.01
Education
GCSEs -
Ryburn valley high school
HalifaxSkills
- Empathy and understanding
- Motivational aptitude
- Sales techniques
- Staff training and coaching
- Employee mentoring
- Customer experience enhancement
- Health and Safety regulations
- New staff training
- Visual merchandising design
- Workload prioritisation
- Point of sale systems
- New product rollouts
- Shift scheduling
- Shop opening and closing
- Pre-shift briefings
- Stock rotation
- Performance monitoring
- Retail space planning
- Customer Service
- Team Leadership
- Opening and closing procedures
- Equipment Maintenance
Timeline
Shift leader
Tesco
2022.09 - Current
Shift leader
Tesco
2020.09 - 2022.09
Customer service
Tesco
2006.08 - 2020.09
Sales assistant
Toy master
1995.02 - 2006.01
GCSEs -
Ryburn valley high school