- Films and Music
- Socialising with friends and colleagues
- Like Animals
- Days out and trips away
- Eating out
Stephanie Mellor
Gloucester,Gloucestershire
Summary
Proficient Shift Supervisor skilled in customer relations and complaint resolution. Transforms dissatisfied customers into loyal patrons through empathetic communication and effective problem-solving. Manages daily operations by coordinating tasks and maintaining inventory levels to meet customer demands.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Mitchell & Butler
Gloucester, Gloucestershire
2005.11 - 2026.04
- Supervised daily shift operations, identifying and resolving issues to maintain seamless service delivery.
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Scheduled employee shifts and break times to ensure adequate coverage and service levels.
- Coordinated training and mentoring for team members to enhance skills and performance.
- Led by example, promoting a culture of excellence and professionalism within the team.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Resolved customer complaints with tact and diplomacy, converting dissatisfied guests into repeat customers.
- Managed building opening and closing procedures to ensure security and readiness for operations.
- Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
- Monitored inventory levels and placed orders to prevent stock shortages.
- Planned and communicated daily manufacturing tasks and targets.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
Education
GCSEs - General school curriculum
Severn Vale secondary school
Gloucester, GLS2002-01
Skills
- Shift operations management
- Stock management
- Inventory monitoring
- Cash handling
- Health and safety compliance
- Food Hygiene Certificate
- Safety Assessment
- Equipment operation
- Team building
- Employee training
- Workforce training
- Training programmes
- Staff coaching
- Task delegation
- Staff scheduling
- Rota scheduling
- Pre-shift briefings
- Leadership excellence
- Performance management
- Complaint resolution
- Conflict resolution
- Customer relations
- Effective communication
- Communication
- Staff motivation
- MS Office Suite
- Microsoft Office proficiency
- Hygiene management
- Workforce development
- Workforce development
Interests
B11AB Level 2 award for personal License holders
- This license is an important document held within the hospitality and retail business.
- This allows trading within the sale of Alcohol
Timeline
Shift Supervisor
Mitchell & Butler
2005.11 - 2026.04
GCSEs - General school curriculum
Severn Vale secondary school