Izabella Evans
Bridgend ,Mid Glamorgan
Summary
National Insurance Number: PM 71 99 49 B
I am a self-motivated individual with lots of potential and enthusiasm. I have been working in hospitality since the age of 14. I am adaptable when working and able to work under pressure. I can learn new tasks quickly and effectively. I can engage with customers and resolve any problems they may have. I am hard-working and have strong organisational skills.
Overview
4
4
years of professional experience
Work history
Business Administration Apprentice
Awen Cultural Trust
Bridgend, Mid Glamorgan
10.2024 - Current
- Assisted management team by managing incoming phone calls and emails during peak times.
- Responded to inbound and outbound inquiries via phone and email to support communication needs.
- Executed tasks in accordance with company standards and policies to ensure compliance.
- Coordinated interview schedules to facilitate recruitment processes.
- Participated in interview panels to aid selection of candidates.
- Engaged in HR conferences to enhance knowledge and skills.
- Contributed content to internal social media platforms to promote employee engagement.
- Conducted weekly banking for venue operations at Maesteg Town Hall to maintain financial records.
- Attended CIPD webinar to stay updated on HR practices.
- Worked closely with executive and senior leadership team to carry out daily tasks efficiently.
Waiter
Fox and Hounds
Bridgend, Mid Glamorgan
02.2022 - 01.2025
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted customers, presented menus and shared information about available special items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Education
NVQ Level 2 - Business Administration
Awen Cultural Trust
Bridgend 10/2024 - 11/2025
NVQ Level 2 - Business Administration
Awen Cultural Trust
Bridgend 10/2024 - 11/2025
Skills
- Customer Service
- Ballet Dancer
- Netball Player
- Team Player
- Excellent Organisation
- Reading
Timeline
Business Administration Apprentice
Awen Cultural Trust
10.2024 - Current
Waiter
Fox and Hounds
02.2022 - 01.2025
NVQ Level 2 - Business Administration
Awen Cultural Trust
10/2024 - 11/2025
NVQ Level 2 - Business Administration
Awen Cultural Trust
10/2024 - 11/2025