Elyse Berry
Eckington,Derbyshire
Summary
Completed Level 2 Hairdressing Qualification independently, showcasing commitment and resilience. Transitioned successfully into the motor claims industry, demonstrating adaptability and commitment to professional growth. Experienced in managing and updating information to ensure accuracy and compliance with GDPR standards.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work history
Business Administration Apprentice
Proddow Mackay Solicitors
Sheffield, South Yorkshire
2025.02 - Current
- Operated a Fee Earner Code within a team of 2 while meeting KPI targets
- Supported and dealt with Commercial Clients' motor claims.
- Took inbound and outbound calls from Policy Holders, Insurance Brokers, Third Party drivers, Insurers and Solicitors.
- Requested payments from Third Party Insurers in settlement of our clients claims.
- Used Microsoft Outlook to communicate and liaise with external parties and clients. This included forwarding evidence to Third Party Insurers and providing timely updates to Policy Holders.
Qualified Hair Stylist
Clemmies Hair & Beauty
Eckington, Derbyshire
2022.01 - 2025.02
- Control of stock; placing orders, keeping track of stock bills and maintaining correct volume of Personal Protective Equipment, stationary and products.
- Managed appointments and schedules to smooth workflow.
- Alleviated customer complaints with effective problem-solving skills.
- Developed a loyal clientele through exceptional customer service skills.
Apprentice Hair Stylist
Ombre
Dronfield, Derbyshire
2021.06 - 2021.12
- Offered a warm welcome to the salon customers with professionalism and courtesy ensuring that their time in the salon is valued and comfortable.
- Assisted senior staff members for better execution and workflow.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Retail management; chasing up at the end of the day including control of petty cash and ensuring all balances are logged onto the systems correctly.
Education
GCSEs -
Eckington Comprehensive School
Eckington, DerbyshireSkills
- Deadline management
- Telephone etiquette
- Email correspondence handling
- Ability to work alongside or within a team
- Customer/Client relations
- Workflow prioritisation
Timeline
Business Administration Apprentice
Proddow Mackay Solicitors
2025.02 - Current
Qualified Hair Stylist
Clemmies Hair & Beauty
2022.01 - 2025.02
Apprentice Hair Stylist
Ombre
2021.06 - 2021.12
GCSEs -
Eckington Comprehensive School