Maya Lyons

As an Apprentice Business Administrator, I supported day-to-day administrative tasks across all departments, ensuring the smooth running of office tasks within a professional, fast-paced environment. My responsibilities included data entry with Excel, document management, handling emails through Outlook and calls with UK branches, following up appointments, and providing support to internal teams. We also handle employees holiday, sickness and, NFC requests. I do this everyday alongside staying up to date and completing all my apprentice work which has massively improved my time-management. This was a very different job for me and i found i have the ability to adapt to unknown environments.

As a team we oversea any businesses events or ideas, for example company awards and Christmas Party's, we plan themes, decoration and music, create invites and newsletters using Canva and Internal fun days at work.

I enjoy learning how different areas of the business worked and it’s given me the opportunity to develop my skills in communication, and problem-solving. Being part of a supportive team and contributing to the success of an estate agency was very motivating.

As a barista at Costa Coffee, I was responsible for preparing high-quality drinks, maintaining cleanliness, and delivering fast, friendly service in a busy environment. I worked both independently and as part of a team to ensure smooth daily operations and consistently met brand standards.

I consistently showed strong customer service by greeting customers, handling orders, and resolving any issues quickly and professionally. I used product knowledge to confidently recommend new items and upsell seasonal specials, contributing to increased sales..

In this role, I supported the day-to-day running of busy food outlets within the zoo, serving visitors quickly and efficiently while maintaining high standards of food hygiene and customer service. My responsibilities included preparing food and drinks, operating tills, restocking supplies, and keeping service areas clean and organised.

• Handled customer complaints professionally resulting in satisfactory resolution and retaining patronage.
• Performed daily stock checks for maintaining adequate supplies at all times.
• Adhered to all safety regulations, minimising risk of accidents on-site.
• Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
• Utilised time management skills to accomplish tasks within stipulated timelines.

I took on this job with a family friend to gain experience, I've always been interested in event planning and decorating. I found it very enjoyable and exciting to see the end results. Below are some skills I portrayed.

• Prepared detailed layout plans for each event, maximising space utility whilst maintaining visual harmony.
• Delivered timely installation of decorations at various venues according to predefined schedules.