Izabela Ramona Uilacan
Doncaster,United Kingdom
Summary
Detail-orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently and with a high degree of accuracy. A committed student with strong communication and time management skills. Listens closely to and follows detailed instructions, completing tasks with high levels of accuracy and speed. An experienced and approachable individual with a professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well-organized, highly communicative and detail-oriented.
Overview
4
4
years of professional experience
Work History
Warehouse Operative
ASOS
Doncaster, United Kingdom
06.2022 - 01.2023
- Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
- Completed work following safety rules for best working practices.
- Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Cake Decorator
Sweet Tree by Browns
Watford, Hertfordshire
02.2021 - 05.2022
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Kept work area safe and sanitised by washing utensils, tools and countertops.
- Weighed, boxed and wrapped bakery products.
- Worked with customers to define cake vision based on colour, theme, size and price.
- Operated cash register and handled cash, credit card and check transactions.
- Prepared special creams and frostings for cakes and other dessert specialities.
- Achieved expected goals and supported with additional. Performed at a consistent level for several weeks, earning positive feedback from staff and customers.
- Closely monitored ingredient stock levels, updating inventories and reordering items as needed for enhanced operational efficiency.
- Made successful suggestions which helped the organisation to decrease expenses
- Working together within different teams to attain targets.
- Offered training to new employees.
Orphanage Volunteer
Terezianum Orphanage
Sibiu, Romania
02.2019 - 05.2020
- Provided physical and emotional support to elderly residents, improving community integration and quality of life.
- Met with programme participants to better understand needs and offer personalised support.
- Collected donations and sorted out quality items for resale or immediate community use.
- Supported community outreach efforts to bring in new volunteers and individuals needing assistance.
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
- Engaged with customers to build loyalty and encourage donations.
- Assisted with running group sessions, encouraging members to actively participate for improved support.
- Organised sales and donations through online platforms to reach a wider customer base.
- Produced promotional posters and content for charity fundraising events.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Planned charity campaigns and events to maximise donations.
Customer Service Assistant
McDonald's
Sibiu , Romania
09.2018 - 05.2020
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Achieved high sales percentages with consultative, value-focused customer service approach.
- Created strong value-added relationships with customers, driving business development and profit potential.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered exceptional service to each customer by listening to concerns and answering questions.
Education
Technological/Natural Resources and Environment/ Agriculture/ Technician in Agrotourism
Secondary School "Daniil Popovici Barcianu Sibiu"
Romania 09/2017 - 06/2020
BA (HONS) Business Management with Foundation Year - Business and Management
Buckinghamshire New University
Kingsbury 09/2021 -
Skills
- Stock management
- Warehouse operations
- Fast-paced picking and packing
- Self-motivated
- Multi-tasking
- Usage of Word, Excel, and PowerPoint documents
- Precision
- Making money/Saving money
- Time management
- Team working
- Independently/Teamwork
- Adaptability
Languages
Romanian
Native language
French
Elementary
A2
English
Advanced
C1
Timeline
Warehouse Operative
ASOS
06.2022 - 01.2023
Cake Decorator
Sweet Tree by Browns
02.2021 - 05.2022
Orphanage Volunteer
Terezianum Orphanage
02.2019 - 05.2020
Customer Service Assistant
McDonald's
09.2018 - 05.2020
Technological/Natural Resources and Environment/ Agriculture/ Technician in Agrotourism
Secondary School "Daniil Popovici Barcianu Sibiu"
09/2017 - 06/2020
BA (HONS) Business Management with Foundation Year - Business and Management
Buckinghamshire New University
09/2021 -
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