Microsoft Word
Iyanuoluwa Atikekeresola-Akinola
Summary
An ambitious, hardworking and innovative individual with strong interpersonal skills. Possess a secure work ethic and the ability to work independently or with others. Seeking to evolve existing expertise and develop new skills in a vibrant challenging environment.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Tesco Colleague
Tesco Collier Row Branch
Romford
09.2021 - 06.2025
- Helps customers navigate the store to purchase the right item and give them recommendations when the desired item is not available.
- Handles returns, exchanges and lost item collection efficiently maintaining high standards of service amidst challenging situations.
- Trained to sell lottery tickets and scratch cards as well as checking the winnings and paying them out to the public.
- Trained and authorised to sell alcohol and cigarettes under challenge 25 which I enforced with utmost importance.
- Responsible for removing monetary value from the self checkout machines to ensure the store closes safely.
- Responsible for recalibrating the tills to ensure the closing of the store.
- Ensures all the monetary items removed from the tills and self checkout were transported safely to the cash office, made sure monetary items were sorted into the appropriate sections
- Keeps monetary items safely in the cash office through using the complex alarm system.
- Collaborates with different departments to maintain positive rapport and smooth workflow.
- Maintains sales floor stock levels through consistent monitoring and regular replenishments.
- Carries out regular quality checks to ensure displayed products were in good, saleable condition.
- Delivers exceptional customer service by proactively listening to concerns and answering questions.
Teaching Assistant
William Patten Primary School
Stoke Newington
09.2023 - 07.2024
- Assisted in teaching a class of 30 in an underprivileged school.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Facilitated active learning environments with engaging teaching aids and resources.
- Recommended additional materials and resources to improve student skills.
- Encouraged pupil autonomy through guided independent study initiatives.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
Retail Assistant
Ahava Community
Romford
04.2021 - 09.2021
- Guided customers towards appropriate products based on preferences, boosting overall satisfaction.
- Safely sorting through donations from the public and utilising attention to detail to select items that have the potential to be profitable.
- Using colours, trends, seasons and shapes to display second-hand items appealingly.
- Collaborating with team members to create innovative aesthetics in window displays to encourage customers to enter the store.
- Process customer transactions while providing a median between customer haggling and profits for the store.
- Utilising insightful sales abilities to recommend items to customers leading to multiple sales of big-ticket items.
- Purposed a promotional project to entice the public that led us to be the most profitable branch.
- Was instrumental in highlighting our sustainable jewellery range leading to a 7% increase in sales.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Front Of House Staff
Evolve Hospitality
Barbican
02.2016 - 03.2020
- Responsible for providing services to a high volume of customers (100+) at diverse events.
- The propensity to listen to customers and clients and adapt to their needs accordingly.
- Was obliged to handle food and drinks hygienically, which was enforced with the utmost importance.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Utilised intuition and innovation to solve problems promptly.
- Responded promptly to customer inquiries about product origin, ingredients, preparation methods or allergens present.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Was able to portray a professional image that would be associated with the agency leading to more established roles.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Worked well independently and with frequently changing teams to solve problems.
- Maintained an eagerness to add to my knowledge and skills.
- Received constant good feedback from clients and customers.
Education
A level - Biology, Psychology, Chemistry
Our Lady's Convent Sixth Form
01.2014 - 2016.01
GCSE -
Our Lady's Convent High School
2013.10 - 2014.07
Junior Certificate -
Our Lady's College
2010.09 - 2013.06
Certification
Health and Safety Level 2
Software
Microsoft Outlook
Microsoft Excel
Timeline
Teaching Assistant
William Patten Primary School
09.2023 - 07.2024
Tesco Colleague
Tesco Collier Row Branch
09.2021 - 06.2025
Retail Assistant
Ahava Community
04.2021 - 09.2021
Front Of House Staff
Evolve Hospitality
02.2016 - 03.2020
A level - Biology, Psychology, Chemistry
Our Lady's Convent Sixth Form
01.2014 - 2016.01
GCSE -
Our Lady's Convent High School
2013.10 - 2014.07
Junior Certificate -
Our Lady's College
2010.09 - 2013.06
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