Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ivie Orhunokpaiwan

Derby,Derbyshire

Summary

Hardworking individual with adaptable skills for good customer care. Completes tasks quickly and as instructed for safe, reliable results. Physically fit to meet busy, energetic shift demands. Enthusiastic with excellent communication, organisation and teamwork abilities for adaptable stewarding support. Productive and professional under pressure to achieve tasks to agreed standards. Personable Steward with experience in customer-facing service roles. Confident and enthusiastic communicator. Works flexibly to meet varied shifts and cover last-minute absences. Attentive Steward skilled in assessing and meeting customer needs through proactive, responsive service. Collaborates and builds relationships well to maintain productive environments. Retained product and service information for helpful customer advice. Dependable travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service. Skilled and highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Steward

IPM
Derby, Derbyshire
2023.01 - Current
  • Coordinated up to a thousand attendees in safely entering and exiting stadium areas.
  • Advised customers on logistical queries, demonstrating clear understanding of stadium layout and event timetables.
  • Assessed sites before events to identify potential risks or challenges.
  • Enforced social distancing measures to protect guest safety.
  • Conducted comprehensive bag searches and ID checks.
  • Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
  • Interacted with guests and staff to build rapport.
  • Delivered smooth events with proactive crowd and traffic control.
  • Reported incidents to security team for resolution.
  • Planned shifts to maintain strict event schedules and usher guests at correct times.
  • Welcomed attendees and promptly resolved queries.

Customer Care Officer

Global Citizen Intiative
Benin city, Edo State, Nigeria
2018.01 - 2022.09
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
  • Identified individual staff development needs and arranged appropriate training.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Completed documentation and logs each day, generating detailed weekly reports.
  • Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilising data communications.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels and handle time.
  • Coordinated department schedules to maximise coverage during peak hours.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Led and supported customer support staff to achieve objectives.

Administrator

Trends plus size Clothing
Benin city, Edo State
2014.04 - 2018.12
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Tracked accounts payable and receivables records.
  • Oversaw space planning and vendor contracts to maintain facilities management.
  • Oversaw database to maintain updated records and accuracy.
  • Facilitated meetings to discuss latest developments and promote target goals.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Updated website content to feature announcements and developments.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Organised team building activities to foster professional relationships with staff.

Education

Msc in view - International business management and makerting

University of Derby
Derby
2022.09 -

Bachelor of Science - Business Administration

University of Benin
Benin city, Edo state Nigeria
2015.10 - 2019.08

WAEC
Benin city, Edo state Nigeria
05.2014

Skills

  • Site patrolling
  • Health and safety awareness
  • Event assistance
  • Stop and search
  • Conflict resolution
  • Operations management
  • Reporting and documentation
  • Motivational leadership style
  • Report writing
  • Workflow planning
  • Training and development
  • Excellent time management skills
  • Customer service

Timeline

Steward

IPM
2023.01 - Current

Msc in view - International business management and makerting

University of Derby
2022.09 -

Customer Care Officer

Global Citizen Intiative
2018.01 - 2022.09

Bachelor of Science - Business Administration

University of Benin
2015.10 - 2019.08

Administrator

Trends plus size Clothing
2014.04 - 2018.12

WAEC
Ivie Orhunokpaiwan