Ridwan Abdi
london,Tottenham
Summary
Enthusiastic student with excellent communication, organisation and teamwork abilities for adaptable stewarding support. Productive and professional under pressure to achieve tasks to agreed standards. Dependable travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service. Thorough hotel Steward with over [Number] years of experience working in hospitality industry. Experience working both back of house and front of house. Meets service quality standards and responds to guest questions or problems quickly.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Steward
Servoca
London, beckton
2023.02 - 2023.05
- Assessed sites before events to identify potential risks or challenges.
- Enforced social distancing measures to protect guest safety.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Interacted with guests and staff to build rapport.
- De-escalated and resolved conflicts with firm and professional style.
Hotel Receptionist
Travlelodge
london, Tottenham
2022.01 - 2023.01
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Assisted staff with administrative duties during peak schedules.
- Informed guests regarding hotel events and announcements.
Warehouse Operative
gxo logistics
london, Enfield
2022.09 - 2022.12
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Inspected received merchandise for any damages or discrepancies.
Education
GCSEs -
Dukes Aldridge Academy
london 2014.09 - 2019.07
btec level 3 - Engineering
Westminister kingsway
college 2019.09 - 2021.06
Skills
- Health and safety awareness
- Site patrolling
- Hygiene regulatory knowledge
- Conflict resolution
- Covid-19 cleaning protocols
- Sweeping and mopping
Languages
English
Fluent
Somali
Fluent
Timeline
Steward
Servoca
2023.02 - 2023.05
Warehouse Operative
gxo logistics
2022.09 - 2022.12
Hotel Receptionist
Travlelodge
2022.01 - 2023.01
btec level 3 - Engineering
Westminister kingsway
2019.09 - 2021.06
GCSEs -
Dukes Aldridge Academy
2014.09 - 2019.07