Israt Risma
London,United Kingdom
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
Work history
Head waiter
The Ivy Collection
London, United Kingdom
10.2024 - Current
- Promoted special events at the restaurant resulting in increased bookings.
- Reduced wait times with efficient seating arrangements.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Increased customer satisfaction by delivering prompt, courteous service.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Implemented daily specials board, increasing variety of offerings.
- Maintained clean and organised restaurant environment for optimal dining experience.
Head Waiter
Iberica
London, United kingdom
11.2023 - 10.2024
- Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Conducted regular performance reviews, offering constructive feedback and personal development plans for team members.
- Implemented training sessions for new hires, focusing on customer service excellence and operational efficiency.
- Applied conflict resolution skills to defuse potential issues between staff and patrons, maintaining a harmonious atmosphere.
- Tailored wine and food pairings for guests upon request, demonstrating extensive product knowledge.
- Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
Waiter
Gourmet Burger Kitchen
London
02.2023 - 11.2023
- Adhered to quality expectations and standards.
- Supervised inventory control and ordering of supplies, maintaining optimum stock levels for daily operations.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Managed team of wait staff, delivering exceptional dining experiences to patrons through effective leadership.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Scheduled staff rosters, ensuring adequate coverage during peak times while managing labour costs efficiently.
Education
Certificate of Higher Education - Software Engineering
University of Greenwich
Skills
- Hospitality expertise
- Personnel Management
- Effective sales techniques
- Order tracking systems
- Section coordination
- Complaint resolution
- Customer retention tactics
- Food service procedures
- Restaurant etiquette
- Event handling
- Multilingual
- Highly responsible and reliable
- Station preparations
- Wine knowledge
- Recruitment and training
- Sales experience
- Food allergy understanding
- Knowledge of alcoholic beverages
- Positive attitude
- Resilient under pressure
- Wine and cocktail knowledge
Languages
English
Custom
5,C1
Timeline
Head waiter
The Ivy Collection
10.2024 - Current
Head Waiter
Iberica
11.2023 - 10.2024
Waiter
Gourmet Burger Kitchen
02.2023 - 11.2023
Certificate of Higher Education - Software Engineering
University of Greenwich