Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Israt Risma

Israt Risma

London,United Kingdom

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience

Work history

Head waiter

The Ivy Collection
London, United Kingdom
10.2024 - Current
  • Promoted special events at the restaurant resulting in increased bookings.
  • Reduced wait times with efficient seating arrangements.
  • Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
  • Provided discreet, unobtrusive service during private functions ensuring client privacy.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Implemented daily specials board, increasing variety of offerings.
  • Maintained clean and organised restaurant environment for optimal dining experience.

Head Waiter

Iberica
London, United kingdom
11.2023 - 10.2024
  • Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
  • Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
  • Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
  • Conducted regular performance reviews, offering constructive feedback and personal development plans for team members.
  • Implemented training sessions for new hires, focusing on customer service excellence and operational efficiency.
  • Applied conflict resolution skills to defuse potential issues between staff and patrons, maintaining a harmonious atmosphere.
  • Tailored wine and food pairings for guests upon request, demonstrating extensive product knowledge.
  • Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.

Waiter

Gourmet Burger Kitchen
London
02.2023 - 11.2023
  • Adhered to quality expectations and standards.
  • Supervised inventory control and ordering of supplies, maintaining optimum stock levels for daily operations.
  • Met upselling goals by promoting additional menu items and increasing average transaction values.
  • Managed team of wait staff, delivering exceptional dining experiences to patrons through effective leadership.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Scheduled staff rosters, ensuring adequate coverage during peak times while managing labour costs efficiently.

Education

Certificate of Higher Education - Software Engineering

University of Greenwich

Skills

  • Hospitality expertise
  • Personnel Management
  • Effective sales techniques
  • Order tracking systems
  • Section coordination
  • Complaint resolution
  • Customer retention tactics
  • Food service procedures
  • Restaurant etiquette
  • Event handling
  • Multilingual
  • Highly responsible and reliable
  • Station preparations
  • Wine knowledge
  • Recruitment and training
  • Sales experience
  • Food allergy understanding
  • Knowledge of alcoholic beverages
  • Positive attitude
  • Resilient under pressure
  • Wine and cocktail knowledge

Languages

English

Custom

5,C1

Timeline

Head waiter

The Ivy Collection
10.2024 - Current

Head Waiter

Iberica
11.2023 - 10.2024

Waiter

Gourmet Burger Kitchen
02.2023 - 11.2023

Certificate of Higher Education - Software Engineering

University of Greenwich

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Israt Risma