Isoji Toluwa

Due to working as an temp for an agency my job roles have varied over the year, at the time I joined them when I was in my final year at college, just when things had started to go back to normal as a result of the Global Pandemic so I needed something flexible to juggle with exams etc. My first role with the agency started as a Cashier at Chelsea FC, were my duties varied from:

• Welcoming customers ' Hi Welcome to Chelsea how may I help you', with a smile and professional uniform.
• Whilst also being tasked with stocking up the fridges with the various stock available when they were running low and refilling the foods on display that would be sold during the match.
• Ensuring all customer enquiries were answered especially those involving allergies, where we were instructed to give them the allergen folder so they can make their own informed decision.
• If the sale of alcohol was being, we were required to Challenge 25, it can be intimidating at times but it is essential to prevent the sale of alcohol to a minor.
• As I acquired more knowledge, I was able to mentor the new team members on the policies and procedures, the tasks they need to complete, and how to stay calm especially when working in a fast paced customer related environment whilst dealing with enthusiastic Football fans especially when drunk.
• Including working closely with the team leader to solve problems and handle customer related problems.

I also went on to work at O2 Arena also as Cashier with the same tasks just with a different audience every shift, it was interesting and thought me the skill of adaptability.

Including doing some shifts at popular restaurants/businesses in London such as Citi, Churchill war Rooms, Arthurs Restaurant (Liberty) etc. here I worked as a General Assistant assisting staff such as running small errands them or even dealing with the customers directly.

I have also worked at various Hospitals such as UCLH, Wellington Hospital and Portland Hospital, as a Ward Host/Catering Assistant.

• Abided by the safety protocols such as wearing a mask and gloves to prevent cross contamination etc.
• Set up trays according the the patients request and aimed to deliver it at the estimated timeframe or before, ensuring to offer an apology to the patient if the food was late or was missing items.
• Communicating with chefs to ensure allergy requirements were met and ensuring I am updated on any existing/new patient requirement such as 'No men Allowed' or 'Low fat Diet'.
• Clearing dirty trays and loading the dishwasher.
• Keeping the fridges stock and updating the order list with items that need to be ordered.
• Interacting with my team mates to get to know them better and forming a close relationship with them, so I leave a positive impression and would increase my chances of being personally requested if they happen to be short staffed or are looking to recruit more permanent staff.

I have been working with my agency for about 1 year now and I have frequently worked at places such as Chelsea Fc, O2 Arena and Portland Hospital, I was recently promoted to Cup and Logistics Team Leader at Chelsea.

• I am in charge of 6 staff members, we are responsible for ensuring that the floor is kept neat and presentable at all times, including clearing and arranging all reusable cups used by customers.
• Checking staff uniforms to ensure they are in the correct uniform, with no piercings etc.
• Training new staff members and guiding them through the requirements of the job, including what their specific roles are during the shift.
• Ensuring smooth service for all food and bar units, which means delivering boxes of cups and other items required.
• Keeping the store room arranged at all times and monitoring the cellars, ensuring it left clean at the end of match.
• Transferring waste bins and kegs to the Logistics Team to be washed and refilled

My time as working with Constellation ahs allowed me to experience various roles and work with different people. Including acquiring new skills such as adaptability, teamwork, communication etc

I started got my first ever job in the summer of 2021, it was just for the summer as I planned to find something more flexible once I started college and hopefully closer to home/college.

• As Room Attendant I was in charge of changing the sheets, dusting, cleaning the bathroom, changing bins, restocking amenities such as shower gel, hairnet etc including the tea and coffee machine, washing up cutlery, mugs and glasses and vacuuming all this had to be done in 20-40 minutes depending on the room.
• I was also required to vacuum the hallway and dust the lamps and tables, so it is well presented at all times.
• Ensured my cart was well stocked up before starting service and after break so that I could be more efficient when cleaning the rooms and wont have to go back and forth to frequently.
• Handling guest enquires and requests as professionally and quickly as possible or referring them to my supervisor if I was unable to handle it.
• When handling chemicals I ensured to use proper equipment, use the correct chemical for the area being cleaned i.e. window, toilet and not mix any chemicals unless stated on the label.
• Overall I was given a number of rooms to complete for the day which varied from as low as 6 to as high as 12, with a mix vacant and occupied rooms, as I beginner I found it to be quite the challenge but managed to keep up with my fellow Room attendants.