Shantaram (Ram) Jatade

Description:

Customer is leading Investment headquartered in Europe. As Client partner and regional leader, Ram is in charge of multi-year, multi million dollar managed services engagement consisting of stringent KPI, SLA for 3 Towers - Application Development, Operations and L2 Support. Along with managed Services business, Ram is responsible for Book of Work (Time & Material) programs as well.

Achievements:

• Instrumental in closing multi-year Time & Material deal in north of $18 M spanning across US, UK, CH, SG and IN.
• Sold BOT (Build, Operate, Transfer) deal for India based resources.
• Created Bespoke Automation Testing proposal involving 'Gen AI' accelerators
• Developed decommission factory model for legacy Technology Upgrade
• Negotiated 'Rate Card' which was unchanged for last 10 years
• Suggested 'HTD' (Hire, Train, Deploy) model to expand Customer footprint in newly created GCC in India.
• Responded to multiple RFIs, RFQs and RFPs in last 3 years
• Implemented comprehensive upskill program for getting resources ready to work on advanced Technology

Responsibilities:

• Responsible for delivery, account management, client relationships, and account growth
• Build and manage robust sales pipeline by engaging with Senior Stakeholders in Client Organisation
• Maintain long-term relationship with Client Stakeholders to drive revenue growth, cross-sell opportunities and repeat Business
• Development of new client relationships to drive new business sales revenue
• Cultivate and maintain relationships with key clients and prospects, leveraging these connections to enhance sales opportunities and expand market reach.
• Work Closely with internal stakeholders - Practice Heads, COE Leads to create Customised proposal based on Customer Need
• Managing full sales cycle, from initial engagement to contract negotiation. This will include SOW / fixed-price / outcome-based solutions.
• Owns P&L for account (in collaboration with Operations)
• Develop and execute strategic account plans, including SWOT analysis and capability assessments.
• Work closely with pre-sales and delivery management to represent full opportunity-to-order Sales life cycle
• Manage overall sales process, forecasting and sales funnel management. Provide regular sales forecasts and reports to senior management.
• Understands levers that impact P&L and contract or change management to drive improved account performance.
• Stay updated on industry trends and market conditions to identify new business opportunities.

Description:

Customer is leading credit card issuer and an electronic payment services company with one of most recognized brands in US financial services.

Achievements:

• Ram relocated explicitly from America to UK to manage escalations with respect to delivery, client relationship and threat to Business expansion.
• Gained confidence of Customer in a short span of time
• Successfully managed multiple Client visits to India
• Increased onshore Team Size by more than 50 and Offshore Team Size by more than 150 resources.

Responsibilities:

• Led delivery of Complex engagement and technology transformation programs ensuring high quality outcome and alignment with Customer objectives
• Understood client's business priorities, pain points, overall technology landscape, organisation, timeline, and priorities for capitalising their return on investment
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
• Foster and maintain Strong relationship with Client Sponsors and Leaders
• Partner with clients and delivery leadership to implement effective operational practices.
• Worked closely with delivery teams to ensure successful project outcomes.
• Responsible for scaling pilots / POCs to long-term transformative program and delivering continuous business value
• Driving revenue growth while maintaining consultative, solution-focused approach.
• Build and maintain strong relationships with key client/prospect decision-makers and stakeholders. Build and nurture trusted relationships across client base
• Coordinated cross-functional teams, resulting in improved project efficiency.

Description:

Customer is leading credit card issuer and an electronic payment services company with one of most recognized brands in US financial services.

As part of Digital Transformation Program, Client was planning to integrate Dispute, Settlement and Authorization application under one integrated flow to achieve cost improvement, consistency and architectural enhancements. It necessitate thorough analysis of existing work flows, accurate high level design and proper regression/integration testing.

Achievements:

• Participated in multiple workshops for 'Build vs Buy' decision for Dispute application transformation.
• Managed multiple Scrum Teams with a overall Headcount of 200 + spread across US, Canada, UK and India.
• Coached team along with Agile Coaches to build Agile and Product mindset
• Built Automated Test Suite having 1500+ test cases
• Implemented 'One click Deployment' model using CI/CD principles
• Delivered complete program on time using 'SAFE' (Scaled Agile Framework)

Responsibilities:

• Managed overall delivery and being responsible to meet SLAs as per SOW.
• Built application specific teams and making sure each team is lead by capable lead.
• Project planning and control, resource planning, risk and issue management, client relationship management, cost and budget planning.
• Review status reports and Sprint wise reports of all teams.
• Create monthly M-Review report and present it to senior leadership covering overall delivery status and financials of whole engagement.
• KPIs included timely delivery, Quality metrics, Contribution margin of overall engagement and people growth and attrition.
• Defining timelines and project plans, creating implementation plans and facilitating code deployment in production

Description

Customer was looking for ADM (Application Development & Maintenance) partner to support 100+ applications to achieve Cost reduction, system stability and predictability.

Achievements:

• Worked closely with Sales Team in drafting a RFP response
• Participated in RFP Selection Orals
• Won 5 year Managed Services Contract with a Headcount of 270+ resources
• Created a exhaustive Transition Plan which involved Knowledge Transition from incumbent Vendor and Customer Staff
• Owned extensive Transition plan which lasted for 3 months
• Achieved Steady State on time

Roles and Responsibilities:

• Set up an onsite-offshore model – support based out of America, India and UK.
• Delivery Responsibility for 4 Line of Businesses
• Transition Management, Resource Management, Cost Management
• Maintain 24 X 7 X 365 production support model with strict adherence to new SLA laid out as a part of contract
• Produce required reports mentioned in SOW (statement of work)
• Create a state of the art Production support procedures laid out in SOP (Standard Operating Procedure)
• Participate in RRT (Rapid Responses team) calls in case of Severity 1 level issue and take it to resolution
• Work with 4 different Business Unit Managers for work allocation, issue resolution, smooth delivery
• Produce a weekly Transition snapshot to Senior Management consisting of health of transition
• Work on a bringing consistencies, Continuous Improvement initiatives to bring efficiencies in Operating Model of these 4 Business Units
• Managed stakeholder expectations and made sure that all client issues/escalations were resolved swiftly.
• Improved the ideation and business case process, enhancing the accuracy of the yearly budget forecasts.

Description :

Payment Business Unit in Client Organization is one of critical Business Units in terms of criticality and Business significance. It consists of total 36 applications which revolved around three Payment networks - DCI, Pulse and Discover. Technology varied from JAVA, J2EE, Mainframe, UNIX, C, C++, ColdFusion etc.

Responsibilities:

• Work as Delivery Manager to deliver multiple inter-dependent projects.
• Creation of SOW for new projects consisting of requirement, scope, Financials, Legal obligations
• Connect and engage Centre of Excellence in case of any specific design requirement, complex application specific problems
• Program Governance in terms of Project Planning, Project execution, Stakeholder Management, Communication Management, Risk Management
• Collaborate with key business sponsors/stakeholders like Risk, Operations & Finance to define roadmap, build and seek sign-off on IT charter detailing budget, timelines, resourcing plan and stakeholder participation
• Work closely with other IT Stream leaders and teams towards fulfilling resource requirements, defining live testing approach, staff training , infrastructure inter-dependencies and satisfactory execution of client testing phase
• Appraise Project Sponsor/Review Board of Project status and seek relevant sign-off’s on accomplishing key milestones ; publish regular Program Progress Dashboards to all key stakeholders
• Oversee SDLC activities-Conceptual Design, Functional and Technical build, development, Unit and system integration testing, documentation
• Used agile project management methodology in IBM BPM projects to manage complexity and deliver project incrementally.
• Delivered web applications, against stringent deadlines and project complexities ensuring start of lasting relationship with client
• Financial and Budget management - responsible for work forecast planning, resource utilization, overall quality delivery and metrics collection for team
• Stakeholder management - responsible for stakeholder analysis and communications ,project kick off ,phase gate reviews, weekly and monthly status reporting to client management & stakeholders .Led meetings with stakeholders for discussing key issues being faced, maintain proper flow of communication, suggesting directions as and when required

Description

As a part of this role, I was responsible for end to end deliveries in all projects and BAU activities involved in these Business Units which consists of total 20 applications.

Responsibilities

• Completion of CMMI v1.3 Recertification
• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods.
• Creation of Weekly Delivery Dashboard for these Business Units.
• Creation of project plans with detailed schedule, time & cost and track project to its completion.
• Proposing & designing new applications which can improve existing testing and implementation process of business applications in production.
• Coordination between Offshore & Onsite teams for all activities.
• Perform software quality assurance and control using various governance standards.
• Successful migration of projects from JAVA to BPM platform
• Setting up Team and processes for applications moved from another Vendor
• Movement to managed Services model for few of Teams

Description :

Started career with HTS (Household Technology Services), which was later acquired by HSBC. Primary domain with this Client was Lending. I got an opportunity to work on multiple projects involving Business initiatives. Compliance, Technology upgrade.

Projects Worked :

• OFAC - The United States Treasury’s Office of Foreign Assets Control (OFAC) administers a series of laws that impose economic sanctions against targeted hostile foreign countries and “blocked entities” to further U.S. foreign policy and national security objectives.
• EZPAY - This project was a big initiative from Business side to enroll Customer in EZPAY system so that they monthly payment can be auto debited from their savings and checking account.
• FACT ACT - As a part of this requirement, it became mandatory for every Lender to take consent from a Customer before sharing his/her information between different affiliates of Business entity.