Isobel Mockett

Current employment studying for a Level 4 Qualification to become a Sales Professional

• Fulfilled personalised orders with specialty milk options, meeting strict dietary requirements.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Created specialty drinks according to exact customer requests and preferences.
• Kept updated with all relevant training
• Worked as part of a diverse team with varying skill levels
• Customer communication and satisfaction was a high priority.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.

• Documented guest reservations and preferences, communicating changes to restaurant staff using software.
• Monitored front entrance for new guests while assisting servers by taking and delivering drinks/food orders.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seating.
• Governed dining area with natural leadership talents, balancing guest and business needs.
• Replenished stations with coffee, condiments and paper napkins.
• Produced and finalised bills and provided receipts to customers.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.

• Documented guest reservations and preferences, communicating changes to restaurant staff.
• Prepared dining room for special functions.
• Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.

• Performed services to specified deadlines for timely completion and high levels of customer satisfaction.
• Communicated with clients to discuss design and specifications.
• Planned, designed and managed social media and marketing for the business
• Managed customer interactions, orders and finances
• Produced orders for customers
• Self taught new techniques to produces cakes and designs as requested
• Trained in Level 2 Food Hygiene
• Awarded a 5 star food hygiene certificate