Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Isobel Maaz

Isobel Maaz

Shipston on Stour,Warwickshire

Summary

I am a highly organised and creative professional with extensive experience as a Lifeguard, Gym Instructor, and currently qualifying as a Swimming Instructor. I have worked at Kingham Hill School for 3 years, helping teach primary school children how to swim, and taking gym sessions for prep school sports scholarships. I am eager to continue developing my skills and welcome all training opportunities. In every role, I demonstrate strong initiative, exceptional organisational abilities, and a commitment to delivering outstanding customer service.

I am passionate about promoting health and wellness, I provide clear, effective instruction and supportive guidance to help individuals achieve their goals. I am an excellent communicator and a natural “people person,” thriving both as a collaborative team member and in leadership roles when required. I am dedicated and reliable, whilst consistently completing tasks to a high standard with efficiency and attention to detail.

Alongside my instructional expertise, I bring a creative approach with a strong eye for design and advertising, enabling me to develop engaging strategies that capture customer attention and drive results.

Overview

7
7
years of professional experience

Work history

Leisure assistant

Kingham Hill School
Kingham, Oxfordshire
02.2022 - Current
  • Managed daily operations of the leisure centre effectively.
  • Coordinated bookings, resulting in seamless event execution.
  • Arranged holiday kids' camps to provide fun and educational activities.
  • Demonstrated correct use of gym equipment to ensure client safety.
  • Conducted fitness classes to boost client health and wellness.
  • Assisted in organising leisure events for community engagement.
  • Ensured customer satisfaction by managing complaints efficiently.
  • Developed promotional materials for increased visibility of events and services offered at the centre.
  • Worked with team members to meet all diverse customer needs and provide safe and welcoming environment.
  • Performed pool lifeguard duties, supervising members during peak hours to maintain safety and order.
  • Responded swiftly to emergencies and safety issues, reporting incidents and following protocols to maintain or restore safety.
  • Monitored and addressed facility needs with regular maintenance of swimming pools, fitness facilities and changing areas.
  • Communicated with customers and members to answer inquiries through email, telephone and in-person interactions.
  • Assisted with promoting and marketing activities, membership and services.
  • Greeted customers and provided friendly, professional service to uphold company standards.
  • Demonstrated use of complex gym machinery to novice users.
  • Delivered fitness classes for prep school sports scholars.

Retail sales assistant

Cotswolds Distillery
Stourton, Warwickshire
01.2019 - 08.2022
  • Boosted store reputation with excellent customer service skills.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Dealt with returns, ensuring customer satisfaction.
  • Supported marketing initiatives by setting up promotional displays.
  • Provided product knowledge to customers for informed purchases.
  • Handled cash transactions accurately maintaining financial integrity.
  • Operated till systems correctly, ensuring accurate transactions.
  • Contributed to sales targets through active promotion of products.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Managed stock levels for optimal store performance.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Education

Lifeguard -

RLSS
04.2022 -

Level 2 Gym Instructor - Gym

External education

Level 3 Extended Diploma - Sport (Rugby)

Hartpury College
Gloucester, Gloucestershire
09.2020 - 06.2022

GCSEs - Secondary Education

Shipston High School
Shipston on Stour, Warwickshire
09.2015 - 07.2020

Duke of Edinburgh - External commitments

DofE
England

Skills

Good organisation

Great communication

Good team leader

Wide range of sports knowledge and ability

Reliable

Willing to learn

Creative

Good use of initiative

Work well in a team

Good customer service

Problem solving

Like to put forward ideas

Quick to get work done

Complete work to high standards

DBS checked

Experience with teaching children

Qualified gym instructor

Affiliations

Social media / marketing - I enjoy creating content for my club, and also creating marketing material for our customers at Kingham hill leisure.

Social interaction- I enjoy talking to customers and making sure their needs are met to the highest standards.

Rugby - Play contact for Stow on the Wold, as well as being in charge of the social media. I have also played for county and enjoy coaching too.

Timeline

Lifeguard -

RLSS
04.2022 -

Leisure assistant

Kingham Hill School
02.2022 - Current

Level 3 Extended Diploma - Sport (Rugby)

Hartpury College
09.2020 - 06.2022

Retail sales assistant

Cotswolds Distillery
01.2019 - 08.2022

GCSEs - Secondary Education

Shipston High School
09.2015 - 07.2020

Level 2 Gym Instructor - Gym

External education

Duke of Edinburgh - External commitments

DofE
Isobel Maaz