Taylor Anderson
Sales
Blyth
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Language
Work History
Leisure Assistant
Tyneside Council
Newcastle upon Tyne, NET
04.2023 - Current
- Provided professional services and support in a dynamic work environment.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Worked to build relationships with customers and built potential for additional sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Improved customer service and telecommunication skills to build lasting relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Taxes Consultant
HMRC
Newcastle, NET
03.2019 - 04.2021
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Offered clients recommendations to reduce tax liabilities.
- Analysed financial documents to accurately reflect client information on tax returns.
- Facilitated integration of modern tax software with client accounting software.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Developed spreadsheet models to accurately track tax information.
- Calculated estimated tax payments for clients.
- Facilitated communication between clients and tax authorities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Utilised tax software to prepare returns and meet deadlines.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Researched tax implications for various deductions and credits.
Customer Service Associate
Pizza Hut
Newcastle, NET
01.2018 - 03.2019
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of several person wait staff who attended to specific needs of countless customers daily for local restaurant with social relevancy and intentionality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GCSE - GCSE
John Spence
Newcastle upon Tyne, NETLevel 3 Extended Diploma - Public Services
Tyne Met College
Newcastle upon Tyne, NETSkills
First Aid and CPR
Effective problem-solver
Group and individual instruction
Team Building
Public safety
Lifeguard operations
Pool operations
Team Bonding
Needs assessment
Strong communicator
Safety training
Program oversight
General maintenance
Training and mentoring
Problem-Solving
Interpersonal Communication
Dependable and Responsible
Multitasking Abilities
Cross-selling products and services
Relationship building
Customer care
Prospecting
Needs analysis
Negotiation
Product description
Sales process
Relationship selling
Client Service
Customer Relations
Problem solving strength
QuickBooks proficiency
Corporate tax preparation
Financial statements expertise
Document preparation
Tax code knowledge
Tax reporting
Liabilities mitigation
Tax audit procedures
Tax-related research
Tax return preparation
Payroll familiarity
Year-end tax provision proficiency
Filing system management
Decision-Making
Good Telephone Etiquette
Kitchen organization
Kitchen equipment sanitation
Efficient multitasking
Grill management
Data Entry
Analytical and Critical Thinking
Flexible and Adaptable
Self-Motivated
Excellent Communication
Organization and Time Management
Planning and Coordination
Clerical Support
Accomplishments
Volunteered for police riot training
Achieved best recruit for Army look at life course
Completed Royal Marines look at life course
Timeline
Leisure Assistant
Tyneside Council
04.2023 - Current
Taxes Consultant
HMRC
03.2019 - 04.2021
Customer Service Associate
Pizza Hut
01.2018 - 03.2019
GCSE - GCSE
John Spence
Level 3 Extended Diploma - Public Services
Tyne Met College