Ismay Williams
London
Summary
Dedicated professional with extensive expertise in criminal justice understanding and restorative justice principles. Demonstrates exceptional communication skills, diversity sensitivity, and empathy in all interactions. Proficient in conducting thorough research and due diligence, preparing Pre-sentence Investigation Reports (PSI), and expert interviewing techniques. Adept at problem solving, agency collaboration, and effective case management. Committed to fostering a fair and just legal system through comprehensive support and innovative solutions.
Dedicated Probation Officer with 18 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Compassionate Probation Officer experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes. Specialises in report writing for courts, parole hearings and the public protection casework section.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Probation officer
National Probation Service
Newham Probation, London
11.2017 - Current
- 18 years of experience of working with service users from diverse backgrounds, enhanced knowledge of difficulties relating to individual needs.
- Building quality working relationships, which enhances honesty, trust, respect and open communication between partners.
- Successful record of supporting cases to completed their licences and community orders.
- Excellent feedback from services users and management in regards to my work ethics.
- Assessing risk and working towards achieving their risk reduction goals.
- Acting community relationships through open dialogue and consistent communication. Providing excellent communication to services users and partnership agencies.
- Coordinated work with Courts, providing pre-sentence reports, parole reports, and progression reports.
- Enhanced client rehabilitation by implementing individualised treatment plans.
- Maintained detailed case notes, enhancing data tracking efficiency.
- Addressed probation violations, maintaining public safety and order.
- Prepared court reports, aiding in fair sentencing decisions.
- Educated probationers on legal rights and responsibilities, promoting informed decision-making.
- Offered crisis intervention services during emergencies or stressful situations.
- Referred clients to supportive resources such as substance abuse treatment programs, enhancing their recovery journey.
- Supported in community reintegration with effective counselling sessions.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Supervised offenders to reduce risk to the community.
- Maintained personal contact with offenders through office and community visits.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Partnership working is a key element of my job, effective liaison with courts, police, prison, psychologist, social services and other bespoke treatment providers.
- Conducted investigations into violations and other allegations.
- Completed reports on behalf of the court and associated legal entities.
- Maintained confidential case documentation in line with data protection regulations.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Engage in court hearing such has parole oral hearings to to provide verbal evidence to support recommendation.
- Actively work with individuals to reduce risk in order to protect the public.
Designated Detention Officer
Metropolitan Police Service
London
01.2006 - 11.2007
- Handled difficult inmates calmly, minimising disruption within the prison population.
- Delivered timely reports on inmate behaviour, aiding in assessment and treatment plans.
- Kept order in detention environment by enforcing rules and regulations rigidly.
- Improved overall facility operations through detailed documentation of incidents.
- Managed conflict situations effectively to maintain peace within the facility.
- Communicated clearly with diverse groups of inmates, facilitating smoother operations.
- De-escalated threatening behaviours, using restraint techniques when necessary.
- Searched arriving prisoners for contraband and placing valuables for safekeeping.
- Kept official prison records in line with established procedures.
- Identified detainees in need of specialised health and wellbeing support.
- Handled and operated surveillance equipment to support investigations.
- Carried out emergency procedures effectively under stress conditions, safeguarding lives.
Prison custody officer
HMP Pentonville
London
01.2001 - 01.2005
- Contributed to staff meetings by sharing insights on inmate behaviour patterns and suggesting improvements to existing procedures.
- Performed regular cell checks to maintain hygiene standards and safety protocols.
- Facilitated family visitations according to prison guidelines strengthening social connections for inmates.
- Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
- Maintained secure environment by enforcing prison regulations and procedures.
- Adhered strictly to privacy guidelines whilst dealing with sensitive information about prisoners building trust within the system.
- Fostered respectful relationships with inmates through open dialogue promoting a more harmonious living environment.
- Participated in training courses for personal development in crisis intervention techniques.
- Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
- Followed strict protocol during emergency situations to minimise harm and maintain order.
- Provided support for prisoner rehabilitation programmes to foster positive change.
- Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
- Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
- Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
- Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
- Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
Education
Bachelor of Arts - Community Justice
University of Portsmouth
Portsmouth 01.2013 - 05.2015
Working with Offending Behaviour - Community Justice
City & Guilds of London Institute
London 01.2010 - 01.2011
Diploma of Higher Education - Counselling Skills
New City College
London 01.2013 - 01.2014
NVQ Level 2 - Floral Design
Waltham Forest Adult Learning Service
London 09.2012 - 07.2013
Skills
- criminal justice understanding
- Restorative justice principles
- Diversity sensitivity
- Exceptional communicator
- Research/due diligence
- Pre-sentence Investigation Reports (PSI)
- Interviewing expert
- Empathy
- Problem solving expertise
- Agency collaboration
- Case Management
Affiliations
- Florist with over 10 years of experience, I enjoy creating beautiful floral arrangements.
- I have travelled to all of the continents of the world, I love to explore and learn about different cultures when visiting countries.
References
References available upon request.
Timeline
Probation officer
National Probation Service
11.2017 - Current
Bachelor of Arts - Community Justice
University of Portsmouth
01.2013 - 05.2015
Diploma of Higher Education - Counselling Skills
New City College
01.2013 - 01.2014
NVQ Level 2 - Floral Design
Waltham Forest Adult Learning Service
09.2012 - 07.2013
Working with Offending Behaviour - Community Justice
City & Guilds of London Institute
01.2010 - 01.2011
Designated Detention Officer
Metropolitan Police Service
01.2006 - 11.2007
Prison custody officer
HMP Pentonville
01.2001 - 01.2005
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